Manager - Investor Services

EisnerAmper India; Bengaluru; On-site; INR 900,000 - 2,100,000; Full time

Job summary

EisnerAmper India seeks an experienced investor services professional to oversee onboarding, AML/KYC checks, and documentation for fund investors.

You will manage capital activity processing, investor reporting, and client communications while supporting team leadership and process improvements. This role emphasizes accuracy, governance, and collaboration across tax and operations teams.

Responsibilities

• Oversee end-to-end investor onboarding, including subscription document review, side letter tracking, and entry of investor data into the fund administration platform.
• Review AML/KYC and Customer Identification Program files for completeness and escape exceptions to compliance, including politically exposed person and sanctions screening results.
• Confirm accredited investor, qualified purchaser, and qualified client status is documented in line with each fund's offering terms.
• Coordinate FATCA and CRS self-certification collection and maintain supporting tax documentation such as Forms W-8 and W-9.
• Maintain the investor register and legal entity data so that ownership, commitments, and contact records stay accurate across systems.

Job description

• Oversee end-to-end investor onboarding, including subscription document review, side letter tracking, and entry of investor data into the fund administration platform.
• Review AML/KYC and Customer Identification Program files for completeness and escape exceptions to compliance, including politically exposed person and sanctions screening results.
• Confirm accredited investor, qualified purchaser, and qualified client status is documented in line with each fund's offering terms.
• Coordinate FATCA and Common Reporting Standard (CRS) self-certification collection and maintain supporting tax documentation such as Forms W-8 and W-9.
• Maintain the investor register and legal entity data so that ownership, commitments, and contact records stay accurate across systems.

Capital Activity and Transaction Processing

• Prepare, review, and release capital call and distribution notices.
• Track funding status, follow up on late contributions, and support the default and remedy process when a limited partner fails to fund.
• Review subscriptions, redemptions, transfers, rebalances, and equalization calculations for open-ended and closed-ended structures.
• Verify bank instructions through callback and other fraud prevention controls before any payment is released.
• Reconcile investor-level capital account balances against fund accounting records and resolve differences before reporting deadlines.

Investor Reporting and Communications

• Administer the investor portal: user provisioning, document posting, entitlement review, and access certification.
• Perform AMLCO, FATCA/CRS and other periodic reporting.
• Respond to limited partner inquiries and due diligence questionnaires within agreed service levels, and coordinate responses with the client where judgment is required.
• Support the annual Schedule K-1 and K-3 distribution process in coordination with the tax team.

Client Service and Relationship Management

• Serve as the primary investor services contact for an assigned group of fund clients and their investor relations teams.
• Assist leadership and clients on onboarding of new funds and new clients, including data migration, review of governing documents, and design of the service delivery model.
• Track service level agreement performance, prepare service review materials, and present results in client meetings.
• Identify recurring pain points and propose changes that reduce turnaround time or manual effort.

Team Leadership and Development

• Assist the leadership in workload allocation, capacity planning, and coverage across reporting and capital activity peaks.
• Support the leadership in team members’ career development and training plans.

Controls, Technology, and Process Improvement

• Maintain documented procedures and confirm that four-eyes review, segregation of duties, and approval controls operate as designed.
• Support SOC 1 examinations, internal audits, and client due diligence reviews by preparing evidence and responding to testing requests.
• Identify manual steps suitable for automation and work with technology colleagues on requirements, testing, and rollout.
• Escalate control breakdowns, errors, and near misses promptly, and track remediation to closure.