Manager Information Technology (Operational Monitoring, KPI, Automation)

Caterpillar; Bengaluru; Sur place; INR 4 000 000 - 6 500 000; Plein temps

Résumé du poste

Caterpillar is seeking an experienced Senior Metrics Analyst to lead ITSM reporting, analytics, and performance measurement. You will transform operational data into insights that drive service excellence and informed decisions across IT.

Based in Bengaluru, the role partners with IT leadership and service owners to establish metrics, develop executive dashboards, and drive automation using AI. A 15+ year IT background with people management is expected.

Qualifications

• 15+ years IT experience.
• 5+ years of people management, IT Operations Analytics, Service Reporting, or a related field.
• Demonstrated ability to analyse large data sets and translate findings into actionable business recommendations.
• Experience presenting analytical findings and recommendations to senior leadership and executive stakeholders.

Responsabilités

• Build an Operational Controle Center (OCC) model for SAP, MfgPro, QAD, Mainframe platforms and applications.
• Provide program leadership, transitions tracking, budgeting and support vendor management.
• Provide leadership for automation using complex operational data and derive business actions.
• Analyse service performance data to identify trends, recurring issues, service improvement opportunities, and operational risks that can be addressed with AI/Automation.
• Partner with IT leadership, service owners, and operational teams to establish meaningful performance metrics and reporting standards.
• Champion data-driven decision-making across IT operations through automation and root-cause resolution through AI.
• Present findings, trends, risks, and improvement recommendations to senior management, stakeholders
• Identify opportunities for reporting automation and process optimization to increase efficiency and reduce manual effort.

Connaissances

Operations analytics

IT operations

KPI reporting

Data-driven decisions

Executive dashboards

Automation & AI

Stakeholder communication

Formation

Engineering degree

Outils

SAP

MfgPro

QAD

Mainframe

Description du poste

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Purpose :

Your Work Shapes the World. Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

We are seeking an experienced Manager Information Technology (Operational Monitoring, KPI, Automation) to join our Design Eng Processes team - CAT IT Division.

The preference for this role is to be based out of Bangalore – Caterpillar PSN

This position requires candidate to work a 5-day -a -week schedule.

Shift Timing: 01:00-10:00PM IST

We are seeking a highly analytical and results-driven Senior Metrics Analyst to lead the development, management, and optimization of IT Service Management (ITSM) reporting, analytics, and performance measurement capabilities. This role will be responsible for transforming operational data into actionable insights that drive service excellence, continual improvement, and informed decision-making across IT.

The successful candidate will partner with IT leadership, service owners, and operational teams to establish meaningful performance metrics, develop executive-level dashboards, and provide strategic recommendations that improve service quality, customer satisfaction, and operational efficiency.

Job Duties:

• Build an Operational Controle Center (OCC) model for supporting SAP, MfgPro, QAD, Mainframe platforms and applications.
• Provide program leadership, transitions tracking, budgeting and support vendor management.
• Provide leadership for automation using complex operational data and derive business actions.
• Analyse service performance data to identify trends, recurring issues, service improvement opportunities, and operational risks that can be addressed with AI/Automation
• Partner with IT leadership, service owners, and operational teams to establish meaningful performance metrics and reporting standards.
• Champion data-driven decision-making across IT operations through automation and root-cause resolution through AI.
• Present findings, trends, risks, and improvement recommendations to senior management, stakeholders
• Identify opportunities for reporting automation and process optimization to increase efficiency and reduce manual effort.

Top Candidates Will Have:

• Deep understanding of operation control centre best practices and control frameworks.
• Deep functional knowledge on Manufacturing and Supply Chain processes.
• Experience supporting global IT operations and service delivery organizations.
• Strong business acumen with the ability to align technical metrics to business outcomes.
• Proven track record of driving measurable improvements in service performance, customer satisfaction, and operational efficiency through analytics and reporting.

Additional Duties

• Support building AI/Automation capabilities for the SAP and Mainframe landscape

Education / Experience

• Engineering degree or Equivalents
• Total 15+ Years of IT experience. 5+ years of experience in people management, IT Operations Analytics, Service Reporting, Business Intelligence, or a related field.
• Demonstrated ability to analyse large data sets and translate findings into actionable business recommendations.
• Experience presenting analytical findings and recommendations to senior leadership and executive stakeholders.

Additional Info

• 25% Travel
• This role requires 5 days onsite.
• Relocation is unavailable.

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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