Manager II, Software Engineering

Toast; Bengaluru; On-site; INR 4,200,000 - 6,600,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Toast is seeking a Software Engineering Manager to lead the Partner Connect team, guiding a group delivering high-impact features that shape the Toast customer experience. You’ll focus on how the team builds—clarity, execution, and quality—while owning integrations with Toast for partners and customers.

Expect a role that spans design reviews, cross-team partnerships, and team growth through coaching. You’ll help evolve architecture to support complex features, monitor performance, and ensure

Qualifications

• Experience writing, delivering, and operating software in a SaaS environment.
• Experience mentoring and developing successful teams.
• A strong sense of empathy for customers and teammates.
• A desire to build a diverse team that wins together and prioritizes customer success.
• A process-driven approach to engineering leadership, with experience creating operating mechanisms, metrics, monitoring, and feedback loops that improve outcomes over time.
• Demonstrated success partnering with product stakeholders to drive measurable outcomes.
• Ability to translate broad strategic goals into clear technical roadmaps and execution plans.

Responsibilities

• Review design documents and pull requests, and guide engineering design decisions.
• Facilitate cross-team discussions and coordinate with product and architecture on roadmaps.
• Support team growth through regular 1:1s and feedback.
• Coach individual contributors for professional and technical development.
• Collaborate with stakeholders to drive impact across the customer lifecycle.
• Hire and develop new team members and build scalable systems.

Skills

SaaS leadership

Engineering leadership

Customer empathy

Diversity and inclusion

Operating mechanisms & metrics

Product collaboration

Technical roadmaps

Job description

Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: running the businesses they love. We’ve grown into a leading hospitality software company in the U.S., and are now entering our next phase of growth—one defined by scale, complexity, and a new class of enterprise customers.

As our customers grow, so do the demands on our platform. Operators who once managed a handful of locations are rapidly expanding, while new enterprise brands are adopting Toast to power increasingly complex operations. Supporting this evolution requires more robust, enterprise-grade capabilities.

Within this space, we’re looking for a Software Engineering Manager to lead our Partner Connect team. In this role, you’ll guide a team delivering high-impact features that directly shape the experience of every Toast customer. You’ll be responsible not just for what the team builds, but how it builds—driving clarity, improving execution, and maintaining a high bar for quality. Your team will own the frameworks to manage integrations with Toast for all our partners and customers. You will work with the team to help build a feature rich, consistent, unified experience for anyone who wishes to connect to Toasts APIs, consume our data and integrate with restaurants. You will also play a role in evolving our architecture to support ever more complex new features and best-in-class monitoring as we scale to orders of magnitude of our current size!

You're someone who enjoys developing engineers and building strong, collaborative teams. You connect day-to-day work to broader outcomes, helping your team understand the impact of what they’re building while identifying opportunities to deliver more effectively. You bring enough technical depth to provide clear direction and sound judgment, while still empowering engineers to take ownership.

Day to day, your work will span reviewing design documents and pull requests, facilitating cross-team discussions, partnering with product and architecture on roadmaps, and supporting your team’s growth through regular 1:1s and feedback.

Join us to shape a critical domain that touches every Toast customer.

About this roll*

• Help drive the operational plan and strategic roadmap
• Lead the technical vision and execution for Toast’s partner and integration platforms, driving business impact across the customer lifecycle.
• Coach individual contributors for professional and technical development
• Collaborate with stakeholders across the organization to help your teams get stuff done
• Mentor both new and experienced engineers in both technology and leadership
• Guide teams to build systems that will scale to the next order of magnitude of growth
• Track and ensure teams are delivering impact and outcomes in their work
• Drive knowledge sharing programs across the engineering organization
• Hire and develop new team members
• Operate effectively in a fast moving environment where experimentation, iteration, and platform stability must coexist.

Do you have the right ingredients*?

• Experience writing, delivering, and operating software in a SaaS environment
• Experience mentoring and developing successful teams
• A strong sense of empathy for customers and teammates
• A desire to build a diverse team that wins together and prioritizes customer success
• A process-driven approach to engineering leadership, with experience creating operating mechanisms, metrics, monitoring, and feedback loops that improve outcomes over time.
• Demonstrated success partnering with product stakeholders to drive measurable outcomes.
• Ability to translate broad strategic goals into clear technical roadmaps and execution plans.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note‑taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in‑office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in‑person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [e-mail].

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