Manager, Global Platform Technology - ITAD

Ingram Micro, Inc.; Pune District; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Ingram Micro, Inc. in Pune seeks a Manager, Global Platform Technology - ITAD to lead distributed engineering teams delivering high-quality technology solutions aligned with ITAD business priorities.

You will partner with Business, Product, and Technology leaders to drive execution, collaboration, and production reliability in a fast-paced environment. Responsibilities include end-to-end delivery, onshore/offshore collaboration, incident management, and leveraging Jira and Confluence for

Qualifications

• 8+ years of software engineering, technology, or enterprise IT experience.
• 2+ years of experience managing engineering teams with direct reports, preferably distributed onshore-offshore.
• Proven experience managing incident management, production support, problem management, and service reliability.
• Experience building and supporting high-volume, user-facing applications at enterprise scale.
• Prior experience with major technology platforms such as .NET, Java, Python and/or other similar programming languages.
• Experience with cloud-native technologies and architectures on Azure, AWS, Google Cloud, or other major cloud providers.
• Strong database knowledge and troubleshooting skills, with ability to guide teams through complex production issues.
• Strong experience leading geographically distributed teams with excellent onshore/offshore communication and collaboration.
• Proven ability to partner effectively with Business, Product, and Technology stakeholders.
• Strong expertise with Jira and Confluence.
• Excellent communication, presentation, influencing, and stakeholder management skills.
• Strong ownership mindset with a can-do attitude and lead-by-example leadership style.
• Ability to operate effectively in a high-paced environment, manage ambiguity, and deliver results under pressure.

Responsibilities

• Lead, mentor, and develop distributed engineering teams with direct reports, fostering ownership and continuous improvement.
• Partner with Business, Product, and Technology leaders to translate priorities into engineering objectives.
• Drive end-to-end delivery, managing priorities, dependencies, risks, and commitments with ownership.
• Establish effective onshore/offshore communication and collaboration across locations.
• Leverage Jira and Confluence for delivery planning, backlog management, documentation, reporting, and collaboration.
• Own and improve incident management and production support processes for timely resolution and root-cause analysis.
• Partner with Engineering, Infrastructure, and Support teams to improve production stability and operational efficiency.
• Lead teams delivering high-volume, user-facing web applications that are scalable, reliable, secure, and performant.
• Communicate status, risks, issues, and business impact to technical and business stakeholders.

Skills

Leadership

Distributed teams

Incident management

Production support

Stakeholder management

Ownership & accountability

Communication

Tools

Jira

Confluence

Job description

Manager, Global Platform Technology - ITAD

As Manager, Global Platform Technology, you will lead distributed engineering teams to deliver high-quality technology solutions aligned with business priorities across the IT Asset Disposition (ITAD) and reverse logistics business. You will be a strong partner to Business and Product leaders, driving execution, collaboration, operational excellence, and engineering performance in a fast-paced environment.

Your Role

• Lead, mentor, and develop distributed engineering teams with direct reports, fostering ownership, accountability, collaboration, and continuous improvement.


• Partner closely with Business, Product, and Technology leaders to translate business priorities into clear engineering objectives and successful outcomes.


• Drive end-to-end delivery, managing priorities, dependencies, risks, and commitments with strong ownership and accountability.


• Establish effective onshore/offshore communication and collaboration, ensuring transparency, alignment, and seamless execution across locations.


• Leverage Jira and Confluence for delivery planning, backlog management, documentation, reporting, and team collaboration.


• Own and continuously improve incident management and production support processes, ensuring timely resolution, effective escalation, root-cause analysis, and prevention of recurring issues.


• Partner with Engineering, Infrastructure, and Support teams to improve production stability, system reliability, and operational efficiency.


• Lead teams delivering high-volume, user-facing web applications that are scalable, reliable, secure, and performant.


• Communicate effectively with technical and business stakeholders, including senior leadership, clearly articulating status, risks, issues, and business impact.


• Lead by example with a can-do attitude, strong work ethic, and willingness to take ownership of challenging situations.


• Thrive in a high-paced, dynamic environment, effectively managing multiple priorities and delivering against aggressive timelines.

What You Bring

• 8+ years of experience in software engineering, technology, or enterprise IT.


• 2+ years of experience managing engineering teams with direct reports, preferably in a distributed/onshore-offshore model.


• Proven experience managing incident management, production support, problem management, and service reliability.


• Experience building and supporting high-volume, user-facing applications at enterprise scale.


• Prior experience with major technology platforms such as .NET, Java, Python and/or other similar programming language.


• Experience with cloud-native technologies and architectures on Azure, AWS, Google Cloud, or other major cloud providers.


• Strong database knowledge and troubleshooting skills, with the ability to guide teams through complex technical and production issues.


• Strong experience leading geographically distributed teams with excellent onshore/offshore communication and collaboration skills.


• Proven ability to partner effectively with Business, Product, and Technology stakeholders.


• Strong expertise with Jira and Confluence.


• Excellent communication, presentation, influencing, and stakeholder management skills.


• Strong ownership mindset with a demonstrated \"can-do\" attitude and lead-by-example leadership style.


• Ability to operate effectively in a high-paced environment, manage ambiguity, and deliver results under pressure.