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IQ‑EQ is a leading Investor Services group offering end‑to‑end administration, accounting, reporting, regulatory and compliance services to the investment sector worldwide. With a global workforce of 5,800+ people, 25 jurisdictions of operation and assets under administration exceeding US$750 billion, we partner with 13 of the world’s top 15 private‑equity firms. Our commitment to ESG and best‑in‑class technology, combined with deep client expertise, allows us to deliver intelligent solutions that drive operational excellence and client satisfaction.
Job Summary
A leadership position responsible for driving operational excellence and team performance within the Middle Office Operations department. The role manages a team of operations professionals, oversees complex client relationships and ensures delivery of high‑quality Middle Office Ops services. The position focuses on people management and operational efficiency while maintaining overall accountability for team performance and client satisfaction.
Core Responsibilities
- Lead and develop a team of middle office operations professionals
- Drive operational performance and quality standards
- Build and manage cluster and client relationships and service delivery
- Oversee resource allocation and capacity planning
- Direct implementation of strategic initiatives and process improvements
- Ensure regulatory compliance and risk management
- Establish and monitor team performance metrics
- Champion technology adoption and process optimization
- Contribute to long‑term business strategy and planning
Functional Responsibilities
- Prepare daily position and trade reconciliations between clients’ books and records and their Prime Brokers’
- Work with clients and Prime Brokers on trade break resolutions
- Prepare monthly tri‑party position, cash, market value and accrual reconciliations
- Prepare monthly performance estimates for COO clients
- Review monthly Administrator NAV Packages and make updates to the portfolio accounting system if necessary
- Build and maintain fund accrual schedules
- Process Corporate Actions for securities held in client portfolios, including cash and stock dividends, stock splits, and mergers and acquisitions
- Provide support for the conversion of new clients (middle office), including training clients on technology and processes
Tasks
- Conduct regular performance reviews and career development discussions
- Manage escalated client issues and relationships
- Lead team meetings and performance improvement initiatives
- Monitor and report on key performance indicators
- Oversee workload distribution and resource allocation
- Review and approve staff scheduling and time management
- Facilitate client review meetings and presentations
- Coordinate with other departments on service delivery
- Monitor compliance with policies and procedures
- Lead change management initiatives
- Review and approve team training plans
- Oversee system implementation and optimization
- Conduct regular service delivery reviews
- Track work progress through timesheet completion
- Perform other related duties as assigned for role and business needs
Qualifications
- Bachelor’s degree in Accounting, Business Administration
- Advanced degree (e.g., MBA) is an advantage
- Qualified: 7‑8 years FA Experience (End‑to‑End); 8‑10 years Financial Industry Experience
- Partly Qualified: 8‑12 years FA Experience; 10‑12 years Financial Industry Experience
Skills and Key Behaviours
- General knowledge and familiarity with financial instruments within both domestic and global securities markets
- Strong written and verbal communication skills, including client relationship management
- Strong working knowledge of hedge funds and/or mutual funds
- Skilled in resource allocation, capacity planning, and workload distribution to meet client deadlines and deliverables
- Experienced in leading client onboarding, system implementation, and optimization projects
- Adept at establishing and monitoring key performance metrics to drive team performance and operational efficiency
- Expert in driving operational excellence and process improvements
- Proficient in managing escalated client issues and fostering long‑term client relationships
- Skilled in coordinating cross‑departmental efforts to ensure seamless service delivery
- Strong focus on change management and adoption of technology‑driven solutions
- Effective leader with exceptional people management skills, including performance reviews, career development discussions, and team training
- Excellent communication and interpersonal skills to foster collaboration with clients, cluster partners, and internal stakeholders
- Strong computer skills: Advanced Excel, Portfolio Accounting Systems (Enfusion, Geneva, etc.)
Additional Information
Our sustainability strategy is integral to our operations. We continue to foster an inclusive, equitable and diverse culture, invest in employee growth, and support hybrid working to enable balance and flexibility.