Manager - Foundry

AHEAD; India; On-site; INR 3,500,000 - 7,000,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible work arrangements

Learning and development

Wellness programs

Retirement benefits

Inclusive culture

Job summary

AHEAD is seeking a senior manager to lead the India Center of Excellence for Foundry, overseeing quality, technical support, and program execution. This role develops talent, sets operating standards, and drives improvements in customer experience and delivery across the organization.

You will partner with Engineering, QA, Operations, Sales, and Foundry leadership to ensure effective lifecycle services and governance across multiple initiatives.

Qualifications

• Bachelor's degree in Engineering, Computer Science, IT, Operations, Business, or related field.
• 10+ years in engineering services, infrastructure integration, quality, or program management.
• 5+ years leading technical or multidisciplinary service-delivery teams.
• Experience establishing KPIs, governance, and cross-functional programs.
• Experience with enterprise infrastructure, server hardware, or data-center and edge environments preferred.
• Knowledge of quality management systems, system verification, or IT service management beneficial.

Responsibilities

• Lead staffing, priorities, performance, and development across quality, support, and program-management teams.
• Maintain governance and execution across multiple Foundry initiatives.
• Own plans covering scope, milestones, risks, and resources; report program health.
• Coordinate cross-functional planning, readiness reviews, and escalation of issues.
• Balance commitments and dependencies to drive predictable delivery.

Skills

People leadership

Quality assurance

Incident management

Program management

Documentation

Customer focus

Education

Bachelor's degree in Engineering/CS/IT/Operations/Business

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived.

We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD.

The Manager, AHEAD Foundry supports U.S. operations and is accountable for leading the India Center of Excellence teams responsible for quality, technical support, and program execution. This role develops talent, establishes operating standards, and drives measurable improvements in customer experience, reliability, and delivery across the organization.

The manager partners with Engineering, QA, QMS, Operations, Sales, Supply Chain, Logistics, and Foundry leadership across infrastructure integration, configuration, testing, deployment, and lifecycle services.

Key Responsibilities

Team Leadership

• Lead staffing, priorities, performance, and development across quality, support, and program-management teams.
• Recruit, onboard, coach, and retain team members; conduct regular one-on-ones, development planning, and performance reviews.
• Define accountability, escalation paths, and operating rhythms across the functions.
• Build a culture of customer focus, ownership, collaboration, and continuous improvement.
• Partner with Foundry leaders to align capacity, priorities, risks, and business outcomes.

Quality Management

• Maintain quality standards, controls, governance, and documentation for Foundry services and deliverables.
• Support quality assurance, quality control, system verification, and compliance across integration, configuration, and testing workflows.
• Monitor first-pass yield, defects, escapes, rework, audit findings, and corrective-action closure.
• Support root-cause analysis and corrective and preventive actions; ensure improvements are sustained.

Support Services

• Monitor support operations from intake and triage through escalation, resolution, and stakeholder communication.
• Support severity levels, service targets, handoffs, and escalation procedures.
• Monitor backlog, response and resolution performance, repeat incidents, service commitments, and customer satisfaction.
• Ensure teams have effective tools, runbooks, documentation, knowledge, and training.
• Coordinate critical-incident response and convert support trends into operational improvements.

Program Management

• Own governance and execution across multiple concurrent Foundry initiatives.
• Maintain plans covering scope, milestones, dependencies, resources, risks, issues, and acceptance criteria.
• Report clearly on program health, quality, support readiness, risks, and outcomes.
• Lead cross-functional planning, status, risk, and readiness reviews; escalat material issues.
• Balance commitments, priorities, capacity, and technical dependencies to drive predictable delivery.
• Improve program-management standards, tools, and operating cadences.

Education & Experience

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Operations, Business, or a related discipline; equivalent experience considered.
• 10+ years of experience in engineering services, infrastructure integration, quality, technical support, operations, service delivery, or program management.
• 5+ years leading technical or multidisciplinary service-delivery teams.
• Demonstrated success establishing KPIs, governance, and continuous-improvement practices and leading cross-functional programs through operational handoff.
• Experience with enterprise infrastructure, server hardware, hardware/software integration, or data-center and edge environments preferred.
• Knowledge of quality management systems, system verification, engineering change management, Linux, and Windows preferred.
• Relevant program management, IT service management, or quality certifications are beneficial.

Knowledge, Skill & Abilities

• Strong people leadership, coaching, performance management, conflict resolution, and talent development.
• Knowledge of quality assurance, root-cause analysis, corrective action, audit readiness, and continuous improvement.
• Knowledge of support operations, incident and problem management, escalation, and knowledge management.
• Strong program-management skills across scope, schedule, capacity, dependencies, and risk.
• Ability to translate technical and operational details into decisions and executive-level reporting.
• Excellent communication, facilitation, analytical, organizational, and documentation skills.
• Strong customer orientation and ability to manage competing priorities in a fast-paced environment.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
• Paid time off and company holidays, along with additional leave benefits as per policy
• Flexible work arrangements, supporting work-life balance
• Learning and development opportunities to support continuous growth and upskilling
• Employee wellness initiatives and programs focused on physical and mental well-being
• Retirement and statutory benefits in line with India regulations
• Inclusive and people-first culture, with a strong focus on collaboration and ownership