Manager-Financial Systems

American Express; Gurugram District; Hybrid; INR 4,500,000 - 7,000,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Flexible working model

Career development opportunities

Job summary

American Express in India seeks an experienced product leader to drive AI/GenAI initiatives within the Finance Automation COE, partnering with Controllership and Finance leadership to deliver automated reports and analytics using Tableau and Power BI, while integrating AI/ML into finance workflows.

You will own end-to-end delivery, requirements, agile ceremonies, and stakeholder management, shaping scalable, data-driven solutions across regulatory and treasury processes.

Qualifications

• 8+ years of enterprise product development across the full lifecycle.
• Ability to translate business problems into AI/ML and GenAI solutions.
• Experience gathering requirements, creating user stories, and docs.
• Experience with AI/GenAI tools, LLMs, prompt engineering.
• Knowledge of ML concepts and data-driven decision making.
• Experience with Agile (Scrum/Kanban) and tools like Jira/Rally.
• Strong communication and stakeholder management skills.
• Experience in process evaluation and optimization using AI/BPM.
• Bachelor’s degree in CS/Engineering/Finance or related field.

Responsibilities

• Lead end-to-end product delivery from ideation to post-production support.
• Collaborate with stakeholders to identify AI/ML opportunities and translate problems into tech solutions.
• Drive requirements, user stories, acceptance criteria, and technical docs.
• Design and integrate AI/ML models and GenAI capabilities into workflows.
• Identify and implement intelligent automation to improve efficiency.
• Participate in Agile ceremonies and manage backlog and sprints.
• Bridge technical and non-technical teams and communicate complex concepts.
• Drive data-driven decisions using KPIs and analytics.
• Manage multiple initiatives in a fast-paced environment.
• Build strong stakeholder relationships for alignment and delivery.
• Evaluate existing processes for gaps and automation potential.
• Contribute to continuous improvement and learning culture.

Skills

AI/GenAI translation

Agile delivery

Stakeholder mgmt

Data-driven decision making

Analytical thinking

Education

Bachelor's degree in CS/Engineering/Finance

Tools

Jira

Rally

Tableau

Power BI

Job description

Job Description

How will you make an impact in this role?

The Finance Automation COE team within the Finance Technology Data & Transformation (FTD&T) group is responsible for strengthening business engagement framework, identifying and delivering results on critical projects and initiatives leveraging process automation and the use of advanced technologies.

Job Description

How will you make an impact in this role?

The Finance Automation COE team within the Finance Technology Data & Transformation (FTD&T) group is responsible for strengthening business engagement framework, identifying and delivering results on critical projects and initiatives leveraging process automation and the use of advanced technologies.

We are looking for a motivated colleague who is collaborative and passionate about transforming processes using automation tools & capabilities. The individual is expected to play a critical role of partnering with Controllership and broader Finance leadership teams for regulatory & treasury processes supporting Fast Forward initiatives. The position is expected to develop automated reports and analytical capabilities by leveraging tools like Tableau & Power Products, including process analysis, and partner with technical teams to deploy solutions for various finance processes. A strong focus on process optimization and driving results is required.

Responsibilities

• Lead end-to-end product delivery across the lifecycle—ideation, strategy, design, development, testing, deployment, and post-production support for enterprise-scale AI/GenAI solutions.
• Collaborate with business stakeholders to identify opportunities for AI/ML and GenAI adoption , translating business problems into scalable, data-driven technical solutions.
• Drive requirements gathering and analysis , creating clear user stories, acceptance criteria, and functional/technical documentation.
• Partner with engineers, and architects to design and integrate AI/ML models and GenAI capabilities (e.g., LLM-based solutions, prompt engineering) into business workflows.
• Identify and implement intelligent automation and process optimization initiatives using AI, ML, Business Process Management, and analytics tools to improve operational efficiency and customer experience.
• Participate & Support in Agile ceremonies (Scrum/Kanban) and ensure smooth delivery using tools like Jira/Rally, managing backlog prioritization and sprint planning.
• Act as a bridge between technical and non-technical teams , effectively communicating complex AI concepts to stakeholders at all levels.
• Drive data-driven decision-making , leveraging analytics, KPIs, and insights to continuously enhance product performance and business outcomes.
• Manage multiple concurrent initiatives in a fast-paced environment, ensuring timely delivery, quality, and alignment with strategic goals.
• Build and maintain strong stakeholder relationships , influencing cross-functional teams to achieve alignment and successful execution.
• Evaluate existing business processes to identify gaps, risks, and opportunities for automation and AI-led transformation .
• Contribute to continuous improvement initiatives , fostering a culture of innovation, experimentation, and learning agility within teams.

Qualifications

• 8+ years of experience in enterprise product development and delivery, with hands-on involvement across the full product lifecycle—ideation, strategy, design, development, testing, deployment, and maintenance in large-scale, complex environments.
• Strong ability to translate business problems into technical solutions, including AI/ML and GenAI-driven use cases.
• Proven expertise in requirements gathering, analysis, and documentation, including creation of user stories, acceptance criteria, and functional specifications.
• Experience working with AI/GenAI tools and frameworks (e.g., LLMs, prompt engineering, automation tools), with the ability to identify and implement intelligent automation opportunities.
• Solid understanding of machine learning concepts, data-driven decision making, and AI product lifecycle, including model integration into business workflows.
• Hands-on experience with Agile methodologies (Scrum/Kanban) and end-to-end delivery using tools such as Jira or Rally.
• Strong analytical, problem-solving, and critical thinking skills, with a focus on continuous improvement and innovation.
• Experience in business process evaluation and optimization, leveraging AI, ML, BPM, and automation tools to drive efficiency and scalability.
• Excellent communication and stakeholder management skills, with the ability to articulate complex AI/technical concepts to both technical and non-technical audiences.
• Proven ability to collaborate across cross-functional teams and influence stakeholders to drive alignment and delivery.
• Awareness and/or hands-on experience with automation ecosystems, including Data Analytics, Machine Learning, Business Process Management (BPM), and open-source AI technologies.
• Ability to manage multiple priorities in a fast-paced, dynamic environment, ensuring timely and high-quality delivery.
• Banking/Financial Services domain experience is preferred, especially in data-driven or AI-led transformation initiatives.
• Demonstrated learning agility, curiosity, and adaptability to emerging technologies, particularly in the evolving AI/GenAI space.
• Bachelor’s degree in Computer Science, Engineering, Finance, or a related technical field (preferred).

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.