Manager - Field Operations

Biopharma Careers; Hyderabad; Hybrid; INR 1,800,000 - 2,800,000; Full time

Job summary

Novartis seeks a Manager, Field Operations to lead international market delivery, champion operational excellence, and drive continuous improvement across I-R-C stakeholders. The role requires deep expertise in at least one Field Operations capability and a strong understanding of end-to-end commercial operations.

You will lead cross-functional enablement, ensure governance, and collaborate with regional and headquarters teams to transform field operations and achieve high-quality outcomes.

Qualifications

• 6+ years of commercial operations experience within life sciences/pharma.
• Minimum 3 years of Field Operations delivery experience in a large pharmaceutical organization.
• Knowledge of commercial sales and prescription data.
• Experience leading cross-functional enablement strategies in global matrix environments.
• Strong program and project management expertise.
• Track record of scaling operations while maintaining quality and efficiency.
• High learning agility and technology adoption capability.
• Familiarity with Sales Performance Management platforms.
• Experience supporting or leading AI-enabled initiatives.

Responsibilities

• Own Field Operations delivery and serve as the key accountability point for stakeholders.
• Lead execution, governance, and optimization of Field Operations processes.
• Establish quality assurance frameworks and ensure compliance with standards.
• Communicate plans, risks, dependencies, and outcomes effectively.
• Deliver actionable insights and drive stakeholder follow-through.
• Provide thought leadership in Incentive Compensation Design, IC Operations, or Call Planning and Alignment.
• Drive capability building, guideline management, and technology adoption.
• Support continuous improvement through reviews, retrospectives, and process optimization.
• Ensure compliance with governance, audit, and control requirements.
• Collaborate with regional, country, and headquarters teams on strategic initiatives and field transformation.

Skills

Commercial operations

Field Operations

Program management

Sales data analysis

AI initiatives

Cross-functional leadership

Sales Force Effectiveness

Tools

Sales Performance Management platforms

Job description

The Manager, Field Operations is accountable for Field Operations delivery across international markets. This role combines functional leadership, focusing on delivering high-performing projects and maintain consistent, high-quality outcomes for International, Regional, and Country (I‑R‑C) stakeholders.The role requires deep expertise in at least one Field Operations capability, Incentive Compensation (IC) Design, IC Operations, or Call Planning & Alignment, along with a strong understanding of end-to-end commercial operations. The incumbent will champion operational excellence, continuous improvement, quality assurance, and technology-driven innovation while fostering a culture of accountability, collaboration, and capability development.

Key Responsibilities

• Own Field Operations delivery and serve as the key accountability point for stakeholders.
• Lead execution, governance, and optimization of Field Operations processes.
• Establish quality assurance frameworks and ensure compliance with standards.
• Communicate plans, risks, dependencies, and outcomes effectively.
• Deliver actionable insights and drive stakeholder follow-through.
• Provide thought leadership in Incentive Compensation Design, Incentive Compensation Operations, or Call Planning and Alignment.
• Drive capability building, guideline management, and technology adoption.
• Support continuous improvement through reviews, retrospectives, and process optimization.
• Ensure compliance with governance, audit, and control requirements.
• Collaborate with regional, country, and headquarters teams on strategic initiatives and field transformation.

Essential Requirements

• 6+ years of commercial operations experience within life sciences or pharmaceuticals.
• Minimum 3 years of Field Operations delivery experience in a large pharmaceutical organization.
• Knowledge of commercial sales and prescription data.
• Experience leading cross-functional enablement strategies in global matrix environments.
• Strong program and project management expertise.
• Track record of scaling operations while maintaining quality and efficiency.
• High learning agility and technology adoption capability.
• Familiarity with Sales Performance Management platforms.
• Experience supporting or leading Artificial Intelligence-enabled initiatives.

Desirable Requirements

• Sales Force Effectiveness expertise
• Strategic planning and business partnering
• Data analytics and insight generation
• Stakeholder engagement and influencing
• Go-to-market strategy
• Cross-functional collaboration
• Customer engagement and customer insights
• Leadership and people management
• Agility and change management

Location

Hyderabad, India (NKC)

Hybrid work model

Why Novartis:Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards

Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:https://www.novartis.com/careers/benefits-rewards