Manager, Fiduciary & Fund Services

Standard Chartered India; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support

Learning & reskilling

Inclusive culture

Job summary

Standard Chartered is seeking a seasoned professional based in India to drive Investment Guidelines Compliance and Performance Measurement across regions such as APAC, MENA and HK. The role reports to the fund compliance head in Malaysia and supports the global support function and the firm.

You will contribute to the Fiduciary Services and Performance Measurement teams, manage risk, and lead process improvements while ensuring high-quality service delivery to clients.

Qualifications

• Significant operational experience in securities services or financial compliance.
• Experience managing multiple stakeholders across regions.
• Background in investment management and fiduciary services is preferred.
• Experience with compliance monitoring and performance measurement projects.
• Experience collaborating on global programs and cross-location teams.
• Proficiency in SQL is advantageous.

Responsibilities

• Support Fiduciary Services and Performance Measurement operations to ensure quality delivery.
• Assist in implementing the global strategy and process improvements.
• Post-trade alerts investigation and escalation across platforms.
• Prepare fund performance reports using Statpro and oversee testing of systems.
• Maintain governance, risk controls, and regulatory compliance across regions.

Skills

Operational experience

Stakeholder management

Investment management

Compliance monitoring

Performance measurement

Fiduciary services

Tools

SQL

Job description

Job Summary

The specific role, based in India, will be focused on Investment Guidelines Compliance and Performance Measurement activities for all regions (i.e. APAC, MENA and HK). This role will report to the functional head of fund compliance in Malaysia and will be critical in supporting the global support function and the firm.

Job Summary

The specific role, based in India, will be focused on Investment Guidelines Compliance and Performance Measurement activities for all regions (i.e. APAC, MENA and HK). This role will report to the functional head of fund compliance in Malaysia and will be critical in supporting the global support function and the firm.

Key Responsibilities

Strategy

• Awareness and understanding of the Group’s business strategy and model appropriate to the role.
• Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
• Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group.

Business

• To assist the Head Fiduciary Services to manage the operations of Fiduciary Services and Performance Measurement processes (where applicable), in ensuring consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
• To assist the Head Fiduciary Services in leading Fiduciary Services and Performance Measurement Team (where applicable) to achieve service quality by meeting / exceeding and set service standards and achieving zero defect for the Bank customers.

Processes

• Post-trade alerts investigation in Charles River/Excel, proactive escalation and resolution
• Preparation of Fund Performance Measurement Reports using Statpro (i.e. Allocation, Risk Analysis, Factsheets)
• Oversight of testing of Charles River and Statpro Revolution
• Client certifications / attestations
• Partner with the teammates and ensure execution of the team’s strategy
• Understand and own the risks associated with the Fiduciary Services global team
• Ensure procedure documents are up-to-date, and team is following the process
• Challenge the status quo and identify opportunities for process enhancements
• Enhance existing compliance coding, and investigate / troubleshoot potential breaches when needed
• Active participation in strategic projects and initiatives
• Drive connectivity with other locations and partner with peers globally in each of the fiduciary services teams
• Manage and track escalations on Fiduciary Services and Performance Measurement product
• Champion diversity & inclusion

People & Talent

• Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.

Risk Management

• Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Policy, Group Sanction Policy and Escalation Procedure.
• Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions.
• Ensure due care and diligence is exercised on day-to-day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
• Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, Securities Services Policies, etc.
• Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedures not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service.
• Key Control Standards Assessment within department with nil over dues.
• Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
• Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group.
• No major adverse findings from internal auditors or external auditors including quality audits.

Governance

• Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the GBS Malaysia FMO Fiduciary & Fund Services team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Key Relationships Include

• Head, Transaction Banking Operations GBS MY.
• Securities Services GBSMY – Staffs all level.
• Standard Chartered Bank various countries.
• GBS various internal department.
• Securities Services GBS India.
• Countries respective Regulator, Depository, Central Bank, etc

For

• Reporting, approvals, directions, policies, referrals, discussions relating to operational issues.
• Referrals & discussions on systems-related issues.
• Referrals & discussions on HR-related matters.
• Referrals & discussions on processing-related issues.
• Clients Lien Accounts & IB Accounts
• Foreign Exchange related matters
• Payments
• System Support
• Vendor Management

Skills And Experience

• Multifonds Accounting System
• Charles River Investment Management Solution
• Fund Accounting knowledge/experiences
• Banking/Finance/Audit
• Compliance Monitoring
• Performance Measurement
• Fiduciary Services

Qualifications

• Significant operational experience
• Multiple years of experience in managing stakeholders
• Experience of active participation in projects
• Client centric focus with a deep understanding of client intent
• Experience of working in the investment management industry and of investment products preferred
• Experience of coding in SQL preferred
• Comfortable working across multiple functions, geographies and stakeholders with maturity and judgement
• A strong drive, sense of ownership and sense of urgency

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.