Manager - Fiduciary & Corporate Services

Vistra; India; On-site; INR 1,100,000 - 1,700,000; Full time

Benefits offered by this job

Insurance benefits

Career development opportunities

Exposure to international clients

Job summary

Vistra is seeking a Manager, Fiduciary & Corporate Services to lead administration for UK and international clients from the Mumbai hub. You will support the UK Private Wealth & Corporate team, maintain client relationships, manage communications, and ensure strict regulatory compliance across KYC, CDD and AML requirements.

The role emphasizes accuracy, proactive issue resolution, and collaboration with global teams, offering a pathway to develop expertise in fiduciary and corporate services

Qualifications

• Strong verbal and written communication skills in English.
• Experience in admin roles with cross-border client base across jurisdictions.
• Excellent interpersonal and communication abilities at all levels.
• Highly organised with client needs and service delivery.
• Analytical and proactive mindset with problem-solving approach.
• Able to multitask and work independently with initiative.
• Attention to accuracy and regulatory/compliance awareness.
• Capable of working under pressure and meeting deadlines.
• Experience with external service providers and cross-country teams.
• Self-motivated and collaborative team player.

Responsibilities

• Support UK Private Wealth & Corporate team by admin for a portfolio of international clients.
• Maintain strong client relationships with UK-based stakeholders and internal teams.
• Manage client communications, requests, deadlines, progress updates and costs.
• Collaborate with UK team, GDH, Compliance, Finance and Operations for service delivery.
• Ensure KYCD, CDD, AML compliance and maintain proper records and documentation.
• Identify opportunities for process improvement, efficiency, and risk mitigation.
• Contribute to strategic initiatives and cross-functional projects.

Skills

Communication

Interpersonal skills

Organisation

Analytical thinking

Multitasking

Independent working

Attention to detail

Pressure handling

Cross-border knowledge

English proficiency

Team player

Education

Degree level education or substantial client-relations experience

Job description

Manager - Fiduciary & Corporate Services

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business - to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as a Manager, Fiduciary & Corporate Services, based in our Vistra, Mumbai office. This full-time and permanent position is based in India and offers regional coverage, allowing you to make a significant impact to Private Wealth & Corporate Team.

Key Responsibilities:

• This role sits within the UK Private Wealth & Corporate team and is based in the Mumbai Global Delivery Hub. It will operate as an integrated extension of the UK team, supporting service delivery, knowledge sharing and capability building.
• Support the Manager and the wider team with the administration of a portfolio of UK and international clients, ensuring a consistently high standard of service delivery and client satisfaction.
• Build and maintain strong relationships with clients, UK-based stakeholders, and internal teams,
• Manage day-to-day client communications professionally and proactively, ensuring client requests, queries, deadlines, progress updates, and associated costs are handled efficiently and transparently.
• Liaise confidently with senior management, directors, and other key stakeholders regarding client operations and matters relating to entities for which corporate administration, directorship, or trustee services are provided.
• Support the full client lifecycle, including onboarding, ongoing administration, periodic reviews, and client exits, ensuring all Know Your Customer (KYC), Customer Due Diligence (CDD), and Anti-Money Laundering (AML) requirements are met in accordance with regulatory standards and internal policies.
• Maintain accurate client records and compliance documentation, proactively monitoring outstanding CDD requirements and escalating any concerns relating to potential financial crime, regulatory breaches, or risk matters to the appropriate Compliance teams.
• Collaborate closely with colleagues across the UK team, the GDH, Compliance, Finance, and Operational teams to ensure efficient and effective delivery of services across all workstreams.
• Maintain a thorough understanding of departmental systems, procedures, and service delivery processes, identifying and implementing opportunities for continuous improvement, operational efficiency, and risk mitigation.
• Support the achievement of team financial objectives by developing a strong understanding of revenue streams, fee structures, recoverability, and project economics.
• Oversee the timely and accurate billing of client engagements, ensuring invoices are raised promptly, debtors are proactively managed.
• Help with identifying, promoting and developing commercial opportunities wherever possible, keeping clients informed of legislative, regulatory, and market developments, as well as relevant service offerings.
• Resolve issues and conflicts constructively, fostering a collaborative, inclusive, and high-performing team culture that supports knowledge sharing and continuous development.
• Actively participate in strategic initiatives, transformation projects, and ad hoc assignments, supporting the wider objectives of the business.

Key Responsibilities:

• Strong verbal and written communication skills
• Experience of working in an administrative role with a strong understanding of cross-border dynamics affecting clients operating across several jurisdictions.
• Excellent interpersonal skills with the ability to communicate with people at all levels
• Highly organised, with the ability to understand the needs of the client and match those needs to the provision of an exceptional service
• Natural aptitude for high level analysis and critical approach to all client matters as well as a proactive, problem solving mind set.
• Ability to multitask.
• Experience of working independently, with the ability to maintain self-motivation and be consistently pro-active.
• Concern for accuracy, quality and attention to detail.
• Capable of working under pressure.
• Experience in working with external service providers, professional and third parties from different countries.
• Proactive and self-motivated.
• Personable and enthusiastic team player.
• Excellent written and oral communication skills in English.

Education/Professional Qualifications:

• Educated to degree level and/or a substantial work experience in client relations

Company Benefits:

At Vistra India, we prioritize our employees’ well-being! We offer competitive insurance benefits, valuable job exposure, and strong career development opportunities. If you’re excited to work with us, we encourage you to apply or have a confidential conversation with one of our Talent Acquisition team members.

We aim to provide a workplace where all our people can thrive, and we hope you’ll join us on this exciting journey!