Manager - Enterprise Acceleration

Reliance Retail; Bengaluru; On-site; INR 3,500,000 - 8,000,000; Full time

Job summary

Reliance Retail's CEO Office invites a high-impact strategist to join the Enterprise Acceleration Office to shape AI-led transformation across Fashion & Lifestyle. You'll blend rigorous analysis, business case development, and hands-on coordination with senior leadership to drive top priorities.

You will own governance, define roadmaps, coordinate with stakeholders across divisions, and scale innovation with go/no-go gates, ensuring timely delivery and measurable value.

Qualifications

• 7–10 years of total post-undergraduate experience in strategy consulting and operating roles.
• Experience in retail, e-commerce, D2C, or consumer businesses.
• Proven track record in AI-first execution and driving adoption.
• Strong executive communication and CXO-level collaboration.
• Ability to build business cases and drive execution with ownership.
• Willingness to operate without formal authority to influence across teams.

Responsibilities

• Define, maintain, and govern the charter for active F&L priorities, with milestones and risk logs.
• Provide consolidated progress view to CEO/CLT and ensure escalation and follow-through.
• Develop AI charter, identify use cases, and align cross-functional teams on roadmap and delivery.
• Establish measurement framework and track AI-attributed GMV contribution.
• Embed operating model requirements and close accountability gaps across the division.
• Maintain weekly plan-versus-actual visibility and escalate risks with intervention plans.

Skills

Strategy consulting

Executive communication

Stakeholder management

Data-driven problem solving

AI adoption

Cross-functional coordination

Education

IIT/NIT B.Tech/B.E.

MBA from IIM or Ivy League

Job description

Job Overview

This is a rare, high-visibility opportunity to sit within Reliance Retail's CEO's Office, as part of the newly formed Enterprise Acceleration Office (EAO) a small, high-impact team set up to drive the organisation's most critical, cross-cutting priorities. Working closely with the EAO Lead and senior business leadership, the incumbent will get direct exposure to CEO/CLT-level decision-making on some of the company's top strategic bets for the Fashion & Lifestyle (F&L) Business: AI transformation, operating model design, cross-division synergies, and innovation scale-up.

This is not a role for someone looking to only advise from the sidelines. The mandate blends structured analytical work — sizing opportunities, building the underlying business case, tracking execution data — with hands-on coordination to keep priorities moving on the ground. The incumbent should be comfortable rolling up their sleeves: running the numbers themselves, chasing follow-through, and coordinating with stakeholders to unblock delivery. The incumbent will work in direct partnership with the F&L Business leadership to frame priorities, align stakeholders, maintain execution pace, and resolve cross-functional blockers.

Activities / Responsibilities

1. Division Charter Ownership & Governance

• Define, maintain, and govern the written charter for each active F&L Business priority, covering the objective, value case, milestones, decision log, and risk register.
• Ensure the F&L Business CEO and CLT have a single, consolidated view of progress across all live priorities at all times.
• Own escalation, review materials, and follow-through on decisions without substituting for division line accountability.

2. AI Transformation of the Division

• Develop the F&L Business AI charter by identifying and prioritising use cases, and aligning business, data, product/technology, and operations teams on a shared roadmap and delivery timeline.
• Work with stakeholders to drive adoption and value realisation across workstreams (such as Catalogue Intelligence, Merchandising Agility, Personalised Look Feeds, etc.).
• Establish a measurement framework for each use case prior to launch; track AI-attributed GMV contribution as the north star metric.

3. Operating Model Implementation

• Work with the F&L Business CEO to embed operating model requirements within F&L Business.
• Identify gaps in accountability and follow-through and implement mechanisms to drive consistent execution across the division.

4. Cross-Division Collaboration

• Identify and activate shared assortment, customer, monetisation, and supply chain opportunities across Reliance Retail divisions, with a specific focus on F&L Business category growth on JioMart and synergies with F&L, Electronics, and other formats.
• Codify effective F&L Business interventions into documented playbooks and facilitate their adoption across other divisions within RRVL.

5. Innovation Scale-Up

• Establish a pilot-to-scale pathway for F&L Business growth priorities with defined owners, milestones, funding logic, and phase-gate reviews.
• Ensure all active innovation bets have a go/no-go framework to prevent inconclusive pilots from consuming ongoing bandwidth.

6. AOP Governance & Performance Management

• Maintain weekly plan-vs-actual visibility across F&L Business priorities; identify risks early, coordinate intervention plans, and elevate trade-offs to the F&L Business CEO and CLT.
• Ensure no at-risk priority goes without a documented intervention plan for more than two weeks.

Ideal Candidate Profile

• B.Tech/B.E. from an IIT or NIT (Class of 2016–2019), with an MBA from an IIM or an Ivy League business school.
• 7–10 years of total post-undergraduate experience, with a demonstrable mix of Tier-1 strategy consulting and operating/business roles.
• Prior exposure to retail, e-commerce, D2C, or consumer businesses, either through client engagements or direct operating roles.
• A clear, articulable track record of AI-first execution: having scoped, built, shipped, or driven adoption of an AI-powered product, workflow, or personal project.
• Strong stakeholder management and executive communication skills, with comfort operating at CXO/CLT interfaces.
• Strong analytical and data-driven problem-solving skills, paired with the written and strategic communication ability to distil these into crisp, decision-ready presentations.
• Equally comfortable building a business case as rolling up their sleeves to chase execution and follow-through on the ground - this role is as much about doing as it is about advising.
• High ownership orientation - comfortable driving outcomes through influence across teams without formal line authority.