Manager, Engineering

SurveyMonkey; Bengaluru; Hybrid; INR 3,400,000 - 5,200,000; Full time

Job summary

SurveyMonkey is seeking an experienced Engineering Manager to lead the Product Engineering team in Bengaluru, guiding delivery across mature, revenue-generating software products. You will report to the Engineering Director and balance sustenance engineering with new feature development, while coordinating with Customer Operations, Success, and SecOps.

You will drive technical health, uptime, and incident response, and hire and coach engineers across multiple product teams, shaping a culture of

Qualifications

• 10–12 years of software engineering experience, including 3+ years in an engineering management role.
• Track record leading sustenance engineering, infrastructure upgrades, dependency management, and on-call operations.
• Hands-on experience with AI/GenAI tools to enhance productivity and drive workflow improvements.

Responsibilities

• Own end-to-end delivery, agile execution, and sprint planning across products, balancing new feature development with sustenance and debt reduction.
• Act as the primary cross-functional engineering contact for multiple teams to align priorities.
• Drive technical health, uptime, performance, and security across reviews and architecture decisions.
• Oversee production support, incident management, on-call rotations, and root-cause analysis.
• Hire, manage, coach, and retain engineers across product teams.

Skills

Full-stack engineering

PHP

Python

Java

Node.js

Databases

Cloud infrastructure

CI/CD pipelines

AI/GenAI tools

Cross-functional collaboration

Incident management

Leadership & coaching

Job description

SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips.
Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We are seeking an experienced Engineering Manager to join our Product Engineering team in Bengaluru to lead delivery across mature, revenue-generating software products. Reporting to the Engineering Director, you will manage teams balancing critical sustenance engineering-maintaining platform stability, security, observability, stack upgrades, and incident response- with steady-state new feature development. This role serves as the central engineering anchor and primary cross-functional liaison with Customer Operations, Customer Success, Technical Support Engineering, SecOps, and Infrastructure. If you take pride in operational excellence, reliability engineering, and leveraging modern AI/GenAI tools to drive engineering productivity, this is an exciting opportunity to deliver high-impact results.

What you’ll be working on

• Own end-to-end delivery, agile execution, and sprint planning across products, balancing new feature development with sustenance, stack migrations, and technical debt reduction.

• Act as the primary cross-functional engineering contact for Customer Operations, Customer Success, TSE, SecOps, Platform, and Product teams to align priorities and communicate technical trade-offs.

• Drive technical health, platform uptime, performance, vulnerability patching, dependency updates, and SLA compliance across high-risk code reviews and architecture decisions.

• Oversee production support, triage workflows, incident management, on-call rotations, and root-cause analysis to systematically prevent recurring issues.

• Hire, manage, coach, and retain engineers across multiple product teams, fostering a strong engineering culture and productivity standard.

We’d love to hear from people with

• 10-12 years of software engineering experience, including 3+ years in an engineering management role managing production, revenue-generating software across concurrent product lines.

• Track record leading sustenance engineering, infrastructure/framework upgrades, dependency management, legacy system support, production incident management, and on-call operations.

• Strong full-stack technical background across languages such as PHP, Python, Java, Node.js, relational/non-relational databases, cloud infrastructure, and CI/CD pipelines.

• Demonstrated hands-on experience using AI/GenAI tools (e.g., coding assistants, automated code review, testing) to enhance engineering productivity and drive workflow improvements.

• Proven capability to partner with Product Management to sequence capabilities and navigate competing demands from cross-functional business stakeholders.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 1 day per week.

#LI-Hybrid

Why SurveyMonkey? We’re glad you asked

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values-like championing inclusion and making it happen-by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Your data

For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.