Manager - Digital Risk

EY; Bengaluru; On-site; INR 3,600,000 - 5,400,000; Full time

Job summary

EY in Bengaluru, India seeks a Manager in TMT Business Consulting Risk-CNS within Digital Risk to lead governance initiatives and enhance ITSM processes and risk controls. The role requires ITIL/ITSM expertise, strong project management, and experience in cross-functional consulting engagements across client departments.

You will drive standardized service delivery and practical risk solutions, collaborating with technology and business teams while adapting to agile and outcomes-focused

Qualifications

• Knowledge of ITIL frameworks and ITSM practices for risk management.
• Experience in governance activities and compliance-driven controls.
• Ability to design and improve ITSM processes and control frameworks.

Responsibilities

• Lead ITSM governance and implement standardized service delivery across business and tech teams.
• Support risk assessment, design and improvement of ITSM processes and controls.
• Apply structured project management methods to delivery and continuous improvement.

Skills

ITIL

ITSM governance

Risk controls

Project management

Business analysis

Consulting

Education

Bachelor of Technology in Computer Science

Job description

The opportunity: Manager-TMT-Business Consulting Risk-CNS - RISK - DIGITAL RISK - Bangalore

Responsibilities

• Strong understanding of ITIL frameworks and IT Service Management (ITSM) practices for effective operational risk management. Ability to lead governance activities and maintain compliance-driven risk controls within digital risk environments. Experience in consulting engagements focused on assessing, designing, and improving ITSM processes and control frameworks. Skilled in applying structured project management methods to support implementation and continuous improvement initiatives. Capability to lead ITSM practices and drive standardized service delivery across business and technology teams.

Qualifications

• Bachelor of Technology in Computer Science

Experience

• Project Management (6+ years)
• Business Analysis (3+ years)

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.