Manager - Data Operations

Issgovernance; Mumbai; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

ISS STOXX in Mumbai is seeking a Manager - Data Operations to lead a team responsible for data profiling, governance, and quality assurance. The role emphasizes people leadership, process custodianship, and cross-functional collaboration to deliver accurate data products.

The position oversees operational management, workflow optimization, and collaboration with Research, IC, Product, Development, and QBIT to drive continuous improvement and product quality.

Qualifications

• Bachelor’s degree in Finance, Economics, Geology, or similar field of study.
• A minimum of 5–8 years of relevant experience in a high‑quality, deadline-driven environment, with at least 3 years leading a team.
• Knowledge of corporate governance and/or financial markets is advantageous.
• Strong judgment in assessing information and downstream effects of data decisions on outputs.
• Proven ability to work with cross-functional teams and develop people.

Responsibilities

• Lead a team of analysts to profile data and meet pillar market goals.
• Plan manpower and scheduling to meet SLA targets and production schedules.
• Develop and maintain data collection methodologies and quality controls.
• Collaborate with multiple teams to support product enhancements and client inquiries.

Skills

Leadership

Data governance

Operational management

Quality assurance

Cross-functional collaboration

Analytical thinking

Education

Bachelor’s degree in Finance, Economics, Geology, or related field

Post-graduate degree

Job description

ISS STOXX is hiring for Manager - Data Operations for Mumbai location.

Overview:

ISS STOXX is the world’s leading provider of corporate governance and responsible investment (RI) solutions for asset owners, asset managers, hedge funds, and asset service providers. ISS’ solutions include objective governance research and recommendations; RI data, analytics, and research; end-to end proxy voting and distribution solutions; turnkey securities class‑action claims management; and reliable global governance data and modeling tools.

Responsibilities:

1.People Management

• Recruitment, coach, mentor, and develop a team of analysts to profile data for a given content pillar and market
• Undertake performance reviews to ensure that each team member works towards clearly defined team goals.

2. Operational Management

• Plan manpower capacity and scheduling to ensure SLA and goals are met / exceeded
• Manage workflow queues to ensure timely delivery of data profiles in accordance with established production schedules
• Enforce quality assurance and controls to ensure accuracy levels meet / exceed targets.

3. Process/Methodology Custodianship

• Collaborate with Data colleagues across locations to
• Develop and maintain methodology and procedures manuals for data collection.
• Enforce compliance of staff with established data collection and quality procedures.
• Analyze performance metrics (timeliness, efficiency, quality, controls) and implement opportunities for continuous improvement.
• Research, recommend, and implement technology and content opportunities to improve product quality and operational efficiencies.

4.Product Support

• Collaborate with other teams across functions (i.e., Research, IC, Product, Development, QBIT) in support of planned product enhancements and extensions
• Respond to queries from internal and external clients.

Qualifications:

• At least a Bachelor’s degree in Finance, Economics, Geology, or similar field of study. A post-graduate degree is a plus.
• A minimum of 5-8 years relevant working experience in a high-quality and hard deadline-driven environment, with at least 3 year leading a team.
• Knowledge of corporate governance and/or financial markets is an advantage.
• Good judgment in assessing available information and understanding the downstream effects of data decisions on final product outputs.
• Effectiveness in working with cross-functional teams.
• Takes pride in developing people.
• Excellent oral and written communication skills.
• Strong analytical and problem‑solving skills, with clear attention to detail.
• Highly motivated, independent, results‑oriented, and possesses a strong sense of ownership.
• Must be willing to work on a flexible shift schedule.

#MIDSENIOR

#ESG

What You Can Expect from Us

Our people are the moving force behind our work. We are committed to building a culture that values diverse skills, perspectives, and experiences. If you have the skills, passion, and drive to help us bring clarity and transparency to capital markets, we want to work with you.

Together, we can grow your career in an environment that fuels creativity, drives innovation, and has real impact.

About ISS STOXX

ISS STOXX delivers world‑class research, data, and technology solutions that empower capital market participants to pursue their visions with confidence. Our expertise spans indices, corporate governance, sustainability, cyber risk, and fund intelligence, giving clients the tools they need to uncover opportunities, manage risks, and navigate evolving regulations. We are made up of 4,000 professionals operating across 20 countries and serving approximately 5,000 clients, including many of the world’s leading institutional investors. Our scale and reach give us deep market knowledge, while our innovative methodologies allow us to offer our clients tailored insights that drive impact and success.

ISS STOXX Governance

ISS STOXX Governance delivers comprehensive corporate governance research, analytics, and investor voting solutions supported by a global, high‑quality data set spanning diverse markets and topics. Our offerings equip investors with the depth and scale needed to meet evolving stewardship priorities. We provide flexible voting policy options, including fully customizable reports, backed by experienced research teams located worldwide, ensuring clients benefit from both global insight and local market expertise.

Visit our website: https://www.iss-stoxx.com/

View additional open roles: https://www.iss-stoxx.com/about/careers/

ISS STOXX is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non‑discriminatory basis, consistent with all applicable federal, state, and local requirements.