Manager - Data Analytics (Ops & QA Practices Community) - Senior Auditor

M&G India; Mumbai; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

M&G India is seeking a Manager - Data Analytics (Ops & QA Practices Community) - Senior Auditor to lead data analytics for Internal Audit in Mumbai. The role focuses on developing dashboards, analytics scripts, and monitoring solutions, while driving quality standards and MI delivery.

You will collaborate with operations and QA teams to enhance data governance and IA systems.

Qualifications

• 3+ years of technical experience mining and analysing data using databases and analytic software.
• Experience within the Financial Services Industry, focusing on insurance or investment management.
• Experience in an audit environment or internal audit teams.
• Strong SQL knowledge in a relational database environment.
• Data visualisation tools – Power BI, Tableau, QlikView.

Responsibilities

• Develop and maintain dashboards, data analytics scripts, and continuous monitoring solutions for Internal Audit.
• Define and maintain high stretching and leading quality operational standards.
• Deliver regular MI including daily, weekly, monthly and periodic reporting.
• Maintain data quality checks for IA data; ensure accuracy and relevance across IA and alignment with MetricStream.
• Reconcile data across TeamMate and MetricStream.

Skills

Data analytics

SQL

Python

Power BI

Azure

Education

Degree in relevant field

Tools

Azure

AWS

Power BI

Job description

M&G India is the strategic innovation and digital hub for M&G, established in 2003 with offices in Mumbai and Pune. Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues. We are central to how M&G is transforming as a business.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long‑term investment and savings solutions.

Job Description

Job Title

Manager - Data Analytics (Ops & QA Practices Community) - Senior Auditor

Grade

2 C

Level

Colleague

Job Function

Internal Audit

Job Sub Function

Internal Audit - Data Analytics - (Ops & QA Practices Community)

Reports to

Assistant Vice President in M&G India

Location

Mumbai

Business Area

M&G India

Overall Job Purpose

At M&G, our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity, we are creating an exceptional place to work for exceptional talent.

The Role

Internal Audit is an independent, objective assurance function that is critical to meeting our business ambitions whilst also protecting the interests of our customers by ensuring that internal controls, risk and governance frameworks are fit for purpose. The role focuses on operational processes and supports IA to enable the function to achieve and maintain its aim of being a world class audit function. The manager works under the supervision of COO / Community Head / Squad Leads / Operations and QA Managers and Vice President IA.

Main Responsibilities

• Develop and maintain dashboards, data analytics scripts, and continuous monitoring solutions for Internal Audit.
• Support AI and analytics initiatives currently being explored across Internal Audit.
• Develop and maintain the Audit Universe tool.
• Define and maintain high stretching and leading quality operational standards.
• Deliver development of dashboards on time.
• Maintain continuous monitoring solutions related to reporting and provide timely analysis (budget vs. actual, timesheet monitoring, utilisation, scheduling).
• Prepare IA management team dashboards and committee/board/forum papers.
• Maintain data quality checks for IA data; ensure accuracy and relevance across IA and alignment with MetricStream.
• Reconcile data across TeamMate and MetricStream.
• Ensure dashboards, data and systems for IA meet operational standards.
• Document operational policies and procedures for the IA team.
• Review and update information on intranet and shared drive.
• Track and report on delivery status and plan amendment forms quarterly.
• Lead and support the IA team in IA transformation plans and strategic initiatives.
• Manage annual audit plan supply and demand process and refresh of the audit plan.
• Lead aspects of IA systems and liaise with IT teams, vendors, and stakeholders.
• Measure, analyse and report performance against standards.
• Design, create and embed a skills database (skills and training needs).
• Continuously improve operational processes to drive higher performance.
• Deliver regular MI including formal reporting (daily, weekly, monthly and periodic reporting, external reporting).
• Adhere to M&G plc policies and standards relevant to IA.
• Monitor and analyse market and professional developments to support COO and QA Team.
• Work closely and proactively with Operations, QA and COO teams.
• Work with Squad and audit leads in IA BU teams.

Business Partnering

• Discuss and improve dashboard/committee reporting and MI with stakeholders.
• Build relationships with stakeholders, acting with integrity, professionalism, and respect.

Team Management

• Set clear objectives and expectations for staff on assignments and provide meaningful appraisal.
• Assist and train junior team members.
• Provide constructive 360 feedback and seek feedback from colleagues.
• Develop a realistic personal development plan with mentor manager.
• Maintain professional working relationships consistent with the Function’s Ways of Working.
• Support effective time management and capacity planning to achieve utilisation targets.

Submissions

• Develop and maintain MI, dashboards, data quality, scorecards, presentations for stakeholders, audit committees and management teams.
• Review trend analysis and challenge MI.
• Undertake ad hoc mini projects with research and planning.
• Handle confidential information sensitively.
• Prioritise and distribute communications related to IA.
• Establish and maintain administrative systems and processes for document storage.

Audit Community

• Actively participate in any Audit Community you belong to.
• Seek learning opportunities through training or assignments.
• Contribute to a positive team environment.
• Comply with mandatory conduct, training and disclosure requirements.
• Support Integrated Assurance function by collaborating with first and second line teams.
• Support the development of the KCM for the Internal Audit team.
• Manage the data pipeline project.
• Develop skills and create impact in day‑to‑day work.
• Use advanced analytics to test complex systems, identify correlations and predict patterns in data.

Qualities & Skills

• Eager to learn, take on new challenges, and take ownership.
• Build collaborative relationships.
• Challenge assumptions and value diverse views.
• Share knowledge, ask for help when needed.
• Review and process information quickly.
• Communicate clearly with audience.

Additional Responsibilities

• Lead or support M&G India IA initiatives.
• Support one of the M&G India cross‑functional initiatives.

Key Stakeholder Management

Internal: M&G plc IA, M&G India IA, business areas across the globe.

External: Statutory Auditors and Business partners, industry network/audit forums (IIA / ISACA / Data Analytics), consultants.

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills (Must Have)

• 3+ years of technical experience mining and analysing data using databases and analytic software.
• Experience within the Financial Services Industry, focusing on insurance or investment management.
• Experience in an audit environment or internal audit teams.
• Strong SQL knowledge in a relational database environment.
• Experience in Microsoft Azure or AWS is an advantage.
• Knowledge of Scripting languages – R, Python, Visual Basic.
• Data visualisation tools – Power BI, Tableau, QlikView.
• Predictive modelling tools – R, SAS.
• Machine learning algorithms – clustering, decision trees, neural networks, regression, NLP.
• Design and define metrics for service and business performance measurements.
• Deploy NLP/predictive models on production.
• Assimilate business processes to data analytics problems.
• Work effectively across large teams, understanding the team’s role in overall strategy.
• Good knowledge of principles of auditing and application to risk‑based audit methodology.
• Good working knowledge of internal control frameworks.

Behavioural Skills

• Strong organisational skills to own targets and efficiently complete audit projects.
• Innovative mindset and ability to develop and implement ideas with positive impact.
• Excellent written and verbal communication, strong interpersonal skills.
• Multitask while managing time and workload.

Knowledge & Skills (Additional)

• High motivation, strong analytical skills, willingness to learn new business and system processes.
• Good stakeholder management experience and ability to handle challenging discussions professionally.

Experience

• 3 to 7 years of technical experience mining and analysing data using databases and analytic software.
• Experience within the Financial Services Industry, focusing on insurance or investment management.
• Experience in an audit environment or internal audit teams.
• Strong SQL knowledge in a relational database environment.
• Experience in Microsoft Azure or AWS is an advantage.
• Knowledge of scripting languages – Python, Visual Basic.
• Data visualisation tools – Power BI, Tableau, QlikView.
• Predictive modelling tools – R, SAS.
• Machine learning algorithms – clustering, decision trees, neural networks, regression, NLP.
• Good knowledge of principles of auditing and application to risk‑based audit methodology; good working knowledge of any internal control framework.

Educational Qualification

• Degree and/or relevant professional qualification and/or consulting or industry expertise.

M&G Behaviours relevant to all roles

• Tell it Like it is: Respectfully speaking up to create better ways forward – both direct and empathetic.
• Own it Now: putting your name on things with confidence to drive progress and results quickly.
• Move it Forward Together: forming cross‑functional teams to seize the right opportunities and solve real problems.
• With Care and Integrity.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.