Manager Customer Supply Chain Manager - Omni

Mondelez International; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Relocation support (within country)

International transfer policy support

Job summary

Mondelez India Foods Private Limited, based in Mumbai, is seeking a Supply Chain/Customer Operations professional with 4–6 years of experience. You will manage end-to-end service for Omni accounts and coordinate with Planning, Product Supply, and Logistics to meet service commitments.

The role focuses on driving OTIF and other KPIs, resolving delivery issues, and supporting promotions and demand spikes. Relocation support within the country is available for eligible candidates.

Qualifications

• 4–6 years of experience in Supply Chain, Customer Operations, or Customer Fulfillment.
• Exposure to Omni customers preferred.
• MBA in Supply Chain / Operations preferred.

Responsibilities

• Manage end-to-end service execution for assigned Omni accounts.
• Track and improve service KPIs (OTIF, Case Fill, order aging, secondary service metrics).
• Monitor backlog, short supply, and delivery issues; ensure timely resolution.
• Act as the day-to-day SPOC for assigned customers from a supply chain perspective.
• Coordinate with Planning / Product Supply / Logistics to ensure service commitments are met.

Skills

Customer Operations

Supply Chain

Order Management / CLD

Omni channel

Education

MBA in Supply Chain / Operations

Job description

Mumbai, India

Full time

R-179018

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

Key Responsibilities

1. Customer Service & Fulfillment Execution

• Manage end-to-end service execution for assigned Omni accounts.

• Track and improve service KPIs (OTIF, Case Fill, order aging, secondary service metrics).

• Monitor backlog, short supply, and delivery issues; ensure timely resolution.

2. Account Management & Coordination

• Act as the day-to-day SPOC for assigned customers from a supply chain perspective.

• Coordinate with Planning / Product Supply / Logistics to ensure service commitments are met.

• Support execution of promotions, launches, and demand spikes.

3. Analytics & Reporting

• Prepare daily / weekly service dashboards and account-level performance reports.

• Perform first-level root-cause analysis for service losses

• Provide insights and inputs to the OTC Lead for governance and review forums.

4. Order-to-Cash Operations Support

• Support governance of OTC processes executed via shared/external service teams.

• Track SLA adherence, data quality issues, and operational exceptions.

• Escalate systemic or recurring issues with structured data.

5. Continuous Improvement

• Identify opportunities to improve service stability, process efficiency, and data accuracy.

• Support digitisation and process improvement initiatives led by the OTC Lead.

• Document SOPs and standard work for assigned accounts.

Candidate Profile & Experience

• 4–6 years of experience in Supply Chain, Customer Operations, or Customer Fulfillment.

Relevant backgrounds & Education

• Supply Planning

• Customer Operations / Customer Service

• Order Management / CLD roles

• Exposure to Omni customers preferred.

• MBA in Supply Chain / Operations preferred.

Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy

Business Unit Summary

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as Cadbury chocolates, Bournvita and Tang powdered beverages, Oreo and Cadbury Bournvita biscuits, and Halls and Cadbury Choclairs Gold candies get safely into our customers hands—and mouths. Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 – the fourth time we’ve received this award.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Customer Collaboration (CLD)

Customer Service & Logistics

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!

Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.