Manager Customer Success Engineering

Simbian Inc; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Simbian Inc. in Bengaluru (Remote), India is seeking a Manager of Customer Success Engineering. You will be the technical anchor for the most complex customer relationships, handling escalations, executive reviews, and scaling the CS Engineering team as the company grows.

You will work cross-functionally with product and engineering to translate customer pain into roadmap priorities, build playbooks, and ensure customer success outcomes in a fast-paced, remote-friendly environment.

Qualifications

• 10–15 years in SecOps: SOC analysis, incident response, threat detection, or security engineering.
• Background in an MDR or MSSP strongly preferred.
• Hands-on with SIEM, EDR, SOAR, and cloud security tooling (Splunk, CrowdStrike, Sentinel, Palo Alto, or equivalent).

Responsibilities

• Own all technical escalations from customers – triage, investigate, resolve, and document with full accountability.
• Serve as the primary technical voice in monthly/quarterly reviews, covering incident trends and product roadmap alignment.
• Partner with customers to tune Simbian's AI agent to their environment and detection logic.
• Build out processes, runbooks, and escalation frameworks as the function scales.
• Hire, onboard, and lead a Customer Success Engineering team as volume grows.
• Act as the internal voice of the customer and advocate for fixes.

Skills

SOC analysis

Incident response

Threat detection

Security engineering

Tools

SIEM

EDR

SOAR

Cloud security tooling

Job description

Bengaluru (Remote), India | Posted on 08/08/2026

Simbian® is building Agentic AI platform for cybersecurity. Founded by repeat successful security founders, we have gathered an excellent cohort of employees, partners, and customers.

Our mission is to solve security using AI and our core values are excellence, replication, and intellectual honesty.

Our promise is to make Simbian the best workplace of your career and we believe a small group of thoughtful passionate people can make all the positive difference in the world.

To fuel our fast growth, we are seeking an exceptional candidate who shares our core values of excellence (being the world's best at our craft), replication (share your best ideas with others), and intellectual honesty (tell the truth even if it's bitter).

Our AI Agents automate security operations and provide our customers 10x leverage. Our customers include some of the world's largest companies. Our initial use cases include:

• SOC alert triage and investigation
  
• Prioritization and classification of vulnerabilities
  
• AI based threat hunting

Job Description

We're looking for a Manager of Customer Success Engineering who has lived in the SOC - notobserved it. You've triaged incidents, tuned detections, escalated threats, and know exactly whatbreaks in a customer's environment at 2am.You'll be the technical anchor for our most complex customer relationships. You handleescalations, run executive reviews, and as Simbian grows, you'll build and lead the team behindyou.This is a player-coach role. You lead from the front before you lead a team.

What You'll Do - Own all technical escalations from customers - triage, investigate, resolve, and document withfull accountability - Serve as the primary technical voice in monthly and quarterly business reviews, coveringincident trends, platform performance, and product roadmap alignment - Partner with customers to tune Simbian's AI agent to their environment - detection logic,response playbooks, integrations - Work cross-functionally with product and engineering to translate customer pain into roadmappriorities - Build out processes, runbooks, and escalation frameworks from scratch as the function scales - Hire, onboard, and lead a Customer Success Engineering team as customer volume grows - Act as the internal voice of the customer - flag patterns, advocate for fixes, and push backwhen needed

Requirements

- 10-15 years in SecOps: SOC analysis, incident response, threat detection, or securityengineering

- Background in an MDR or MSSP strongly preferred - you understand what it means to managesecurity outcomes for multiple customers simultaneously

- Hands-on with SIEM, EDR, SOAR, and cloud security tooling (Splunk, CrowdStrike,Sentinel, Palo Alto, or equivalent)

- Comfortable running executive-level conversations - QBRs, roadmap discussions, escalationcalls - without losing the technical thread

- Experience managing or mentoring junior security analysts or engineers

- Strong written and verbal communication: you can explain a detection gap to a CISO and aplaybook fix to an analyst in the same day - Comfortable working in an early-stage environment where the process doesn't exist yet - youbuild it

Nice to have

Experience with AI-driven security platforms or SOAR automation - CISSP, CISM, GCIA, GCIH, or equivalent certifications

- Prior experience in a CSE, TAM, or Solutions Engineering role at a security vendor

- Direct line to product - your customer insights shape what we build next

- Build and own a function from the ground up - Remote-first, high-trust culture

- Competitive comp + equity at an early-stage AI security company

- Work with customers who are genuinely trying to solve hard security problems, not just checkcompliance boxes