Manager, Customer Engineering (Post go-live support and integrations)

Eightfold; Bengaluru; Hybrid; INR 3,500,000 - 6,500,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Eightfold is seeking a Manager, Customer Engineering to lead a team of Forward Deployed Engineers and own outcomes across strategic enterprise accounts. You will mentor engineers, engage key relationships, and ensure our customers realize value from the Eightfold platform while proactively addressing risks.

This role emphasizes strong leadership, technical depth, and a data-driven approach, with a hybrid work model and frequent collaboration with enterprise customers.

Qualifications

• Experience leading technical, customer-facing engineers.
• Proven track record with complex enterprise customers.
• Strong technical depth paired with business judgment.

Responsibilities

• Lead & develop: Manage, mentor, and grow a team of FDEs.
• Own customers: Oversee ~15 strategic accounts and engage with high-impact relationships.
• Drive outcomes: Ensure customers realize measurable value from our platform and address risks.
• Be the escalation point: Provide technical judgment on complex challenges.
• Own the number: Drive portfolio-level Customer Value & Sentiment Score and account health.
• Balance the team: Ensure appropriate coverage, workload, and ownership across the portfolio.

Skills

Leadership

Mentoring

Enterprise customers

Customer engineering

Technical depth

Data-driven decisions

Job description

Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers. To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be!

Manager, Customer Engineering

A player-coach leadership role managing a team of Forward Deployed Engineers (FDEs) and owning customer outcomes across a portfolio of strategic enterprise accounts.

What You'll Do

• Lead & develop: Manage, mentor, and grow a team of FDEs.
• Own customers: Oversee ~15 strategic accounts and personally engage with the highest-impact relationships.
• Drive outcomes: Ensure customers realize measurable value from our platform and proactively address account risks.
• Be the escalation point: Bring technical judgment and leadership to complex customer and account challenges.
• Own the number: Drive portfolio-level Customer Value & Sentiment Score (CVSS) and overall account health.
• Balance the team: Ensure the right coverage, workload, and ownership across the portfolio.

What We're Looking For

Experience managing or mentoring technical, customer-facing engineers. Strong track record working with complex enterprise customers and engineering leaders. Technical depth combined with strong customer and business judgment. Comfortable operating with data, ambiguity, and high ownership. Experience as a Forward Deployed Engineer, Solutions Engineer, Customer Engineer, or similar role is a strong plus. Passion for building high-performing teams and developing people.

Why This Role?

Real team. Real customer ownership. Real impact. You'll have the opportunity to build a high-performing engineering team, influence strategic customers, and help shape how Customer Engineering scales. We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold

We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Employees residing near our Bangalore, and Noida offices are working from the office twice a week with the goal of transitioning to three times per week within the year.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.