Manager, Customer Engineering (Post go-live support and integrations)

Eightfold AI; Bengaluru; Hybrid; INR 2,600,000 - 4,200,000; Full time

Job summary

Eightfold AI is seeking a Manager, Customer Engineering to lead a team of Forward Deployed Engineers and own outcomes across enterprise accounts. You will mentor engineers, oversee high-impact relationships, and ensure customers realize measurable value from the Eightfold platform.

You will also own portfolio health metrics, address risks, and collaborate with engineering and sales to scale customer success in a hybrid Bengaluru-Noida environment.

Qualifications

• Experience leading or mentoring technical, customer-facing engineers.
• Strong track record with complex enterprise customers and engineering leaders.
• Ability to balance technical judgement with business outcomes.

Responsibilities

• Lead and mentor a team of Forward Deployed Engineers (FDEs).
• Oversee ~15 strategic accounts and engage with high-impact relationships.
• Ensure customers realize value from the platform and mitigate risks.
• Serve as escalation point with technical judgment on complex challenges.
• Drive portfolio-level Customer Value & Sentiment Score and account health.
• Balance coverage, workload, and ownership across the portfolio.

Skills

Team leadership

Enterprise accounts

Customer-facing engineers

Technical depth

Job description

Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.

Manager, Customer Engineering

A player-coach leadership role managing a team of Forward Deployed Engineers (FDEs) and owning customer outcomes across a portfolio of strategic enterprise accounts.

What You’ll Do

• Lead & develop: Manage, mentor, and grow a team of FDEs.
• Own customers: Oversee ~15 strategic accounts and personally engage with the highest-impact relationships.
• Drive outcomes: Ensure customers realize measurable value from our platform and proactively address account risks.
• Be the escalation point: Bring technical judgment and leadership to complex customer and account challenges.
• Own the number: Drive portfolio-level Customer Value & Sentiment Score (CVSS) and overall account health.
• Balance the team: Ensure the right coverage, workload, and ownership across the portfolio.

What We’re Looking For

• Experience managing or mentoring technical, customer-facing engineers.
• Strong track record working with complex enterprise customers and engineering leaders.
• Technical depth combined with strong customer and business judgment.
• Comfortable operating with data, ambiguity, and high ownership.
• Experience as a Forward Deployed Engineer, Solutions Engineer, Customer Engineer, or similar role is a strong plus.
• Passion for building high-performing teams and developing people.

Why This Role?

Real team. Real customer ownership. Real impact.

You’ll have the opportunity to build a high-performing engineering team, influence strategic customers, and help shape how Customer Engineering scales.

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold:

We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Employees residing near our Bangalore, and Noida offices are working from the office twice a week with the goal of transitioning to three times per week within the year.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.