Manager, CRM Platforms & Salesforce Delivery

Agilent Technologies (International); Hyderabad; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

Agilent Technologies Inc. is seeking a seasoned Manager for CRM Platforms & Salesforce Delivery to lead global CRM delivery, ops, and DevOps.

You will guide a CRM team of developers, admins, and analysts, and partner with Sales, Service, Marketing, Ops, and IT to deploy scalable Salesforce solutions that drive engagement and growth. You will ensure best practices, governance, and integration with ERP and other enterprise systems while leveraging AI capabilities to enhance CRM performance.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business Technology, or related field; advanced degree preferred.
• 10+ years of enterprise application delivery experience, including 6+ years in Salesforce implementation, development, administration, integration, and production support.
• 4+ years of people management experience, including coaching, performance development, resource planning, and leading teams with mixed skill levels.
• Strong hands-on Salesforce expertise across Sales Cloud, Service Cloud, Experience Cloud/PRM, Data Cloud, Marketing integrations, Apex, Lightning Web Components, Flow, SOQL/SOSL, security, sharing, data model, and automation.

Responsibilities

• Lead CRM platform implementation, operations, DevOps, and team development; align Salesforce solutions with commercial strategy.
• Coach a team of CRM developers, admins, analysts, and support resources.
• Oversee Salesforce implementation, enhancement, support, and DevOps delivery across multiple processes.
• Partner with business stakeholders to translate priorities into scalable Salesforce roadmaps.
• Drive project planning, risk management, delivery tracking, and executive communication.

Skills

Salesforce expertise

People management

Agile project management

Stakeholder management

DevOps practices

Technical design guidance

Security and governance

Education

Bachelors in IS/CS/Engineering/Business Technology

Advanced degree preferred

Tools

Salesforce DX

Gearset

Git-based source control

Job description

Job DescriptionAs Manager, CRM Platforms & Salesforce Delivery within the Agilent IT Team, you will lead delivery, operations, DevOps, and innovation across Agilent’s CRM technology landscape, with Salesforce as the primary platform. This role manages a team of CRM resources and partners with Sales, Service, Marketing, Operations, and IT stakeholders to deliver scalable CRM solutions that improve customer engagement, productivity, and business growth.Job DescriptionThe Manager, CRM Platforms & Salesforce Delivery will lead CRM platform implementation, operations, DevOps, and team development while ensuring Salesforce and related CRM solutions align with Agilent’s commercial strategy and business priorities.Lead, coach, and develop a team of CRM developers, administrators, analysts, and support resources.Manage Salesforce implementation, enhancement, support, and DevOps delivery across Sales, Service, Marketing, Partner, and Customer Experience processes.Partner with business stakeholders to translate GTM and CRM priorities into scalable Salesforce solutions and delivery roadmaps.Oversee project planning, resource prioritization, risk management, delivery tracking, and executive stakeholder communication.Provide hands-on technical guidance for Salesforce configuration, development, integration, data model design, security, automation, and release management.Ensure solutions follow Salesforce best practices, enterprise architecture standards, security requirements, and Agilent IT governance.Manage Salesforce DevOps practices, including source control, CI/CD, environment strategy, testing, deployment governance, and production readiness.Drive continuous improvement in platform stability, delivery quality, backlog management, incident resolution, documentation, and support processes.Evaluate Salesforce platform innovations, including AI capabilities, and contribute to CRM roadmap planning that supports commercial growth and user productivity.Build strong relationships with business leaders, product owners, architects, vendors, and global delivery partners.QualificationsQualifications:Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Technology, or related field; advanced degree preferred.10+ years of enterprise application delivery experience, including 6+ years in Salesforce implementation, development, administration, integration, and production support.4+ years of people management experience, including coaching, performance development, resource planning, and leading teams with mixed skill levels.Strong hands-on Salesforce expertise across Sales Cloud, Service Cloud, Experience Cloud/PRM, Data Cloud, Marketing integrations, Apex, Lightning Web Components, Flow, SOQL/SOSL, security, sharing, data model, and automation.Strong understanding of GTM and CRM business processes, including lead, account, contact, opportunity, quoting, forecasting, partner/channel sales, service operations, campaigns, and customer lifecycle management.Experience managing Salesforce DevOps practices, including Git-based source control, Gearset, Salesforce DX, CI/CD, environment strategy, automated testing, release governance, and production change control.Knowledge of Salesforce AI capabilities such as Einstein, predictive insights, automation, agent-assisted workflows, and data-driven recommendations to improve sales productivity, customer engagement, pipeline growth, and business decision-making.Demonstrated project management experience in Agile or hybrid delivery models, including planning, estimation, dependency management, risk management, stakeholder reporting, and delivery governance.Experience integrating Salesforce with ERP, middleware, data platforms, marketing platforms, identity platforms, and other enterprise systems.Strong communication, business relationship management, vendor management, and stakeholder influence skills in a global matrixed environment.Ability to guide technical design, make sound trade-off decisions, and deliver scalable, secure, maintainable, and supportable Salesforce solutions.Salesforce certifications such as Administrator, Platform Developer II, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, or Application/System Architect are preferred.Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:NoShift:DayDuration:No End DateJob Function:IT