Manager, Commercial Excellence

Alcon; Bengaluru; Presencial; INR 1 200 000 - 2 400 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation assistance

Resumo da oferta

Alcon MX, within the Sales & Sales Support function, emphasizes access to products and customer satisfaction for eye care professionals. The role focuses on data-driven commercial execution, CRM/ETMS management, and territory-related planning to support Go-To-Market initiatives.

Senior ComEx support requires ownership of data processes, analytics, and reporting for the big market, with collaboration across international teams and ongoing system enhancements.

Qualificações

• Bachelor’s or Master’s degree with 6+ years of experience.
• Experience with data-driven commercial execution and analytics.
• Familiarity with CRM/ETMS and sales incentive processes.

Responsabilidades

• Provide insights on commercial execution and field force productivity.
• Standardize processes to international CommEx frameworks.
• Lead CRM and CommEx initiatives to enable core capabilities.
• Own regular analytics and reporting for big market ComEx.
• Coordinate data submissions and ad‑hoc analytics for projects.

Conhecimentos

Data management

Sales analytics

Quota to payout

Territory design

Formação académica

Bachelor’s or Master’s degree

Ferramentas

CRM

ETMS

CommEx tools

Descrição da oferta de emprego

Summary of Position:

This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly.

• Selecting, managing and training on sales related systems and databases (e.g., CRM: customer relationship management systems, ETMS: electronic territory management systems, etc.)
• Analyzing sales process reports (e.g., sales activities, opportunity pipeline, average time to close, characteristics of wins vs. losses, etc.) to identify areas for sales process improvement
• Assisting sales teams with sales reporting and individual account/sales territory planning
• Developing territorial sales quotas in accordance with the profit plan
• May prepare & control commission incentive budgets
• Selecting, managing, and training sales staff on sales related systems, databases, and associated processes (added)
• Performs capacity planning (added)

Key Responsibilities:

• Provide proactive insights and recommendations on commercial execution, such as Go-To-Market models and field force productivity, based on data from CommEx systems
• Drive standardization to international frameworks and simplification/optimization of CommEx tools and processes
• Drive and execute projects related to CRM and other CommEx systems to deliver core Commercial Excellence capabilities
• Own the execution of all core CommEx processes at the assigned scope level, including account profiling, segmentation, territory design, quota-to-payout, President’s club, and major campaigns
• Lead change management and adoption of new CommEx tools and technologies through training and new representative onboarding, including creating and disseminating communications and training materials
• Identify and implement CommEx solutions to scope level business needs and problems in line with organizational priorities and CommEx function strategy
• Collaborate with stakeholders, including International CommEx solution delivery teams, business partners, and local CommEx associates, to ensure effective daily operations

Key Requirements/Minimum Qualifications:

Bachelor’s or Master’s degree with 6+ years of experience.

Main Responsibilities

Is a senior Commex support locally with expertise in CommEx data, solutions & tools for the big market CommEx Sr. managers Has data management ownership of the Core CommEx processes locally – coordinating & completing all consolidation and data related processes timely Data management for Sales incentives & quota to payout process: Finalizing / completing SIP templates, validating and uploading quotas. Data preparation for target adjustment process Data management for Profiling, Segmentation & Territory Design This includes tracking & following up for timely profiling by reps, preparing data template for segmentation based on the international framework, annual territory design refresh, and technical setup of new sales reps within the International timelines Support/drive adhoc activities related to CommEx tools Coordinating system enhancement requests, supporting ongoing deployments through business setup, and resolving system issues if contacted by regional system consultants as well as and technical setup of new sales reps Business Partnering activities (if they don’t conflict with incentives closing activities) Own all regular analytics and CommEx reporting for big market Own data management and template preparation for region/international and business reviews Supports CommEx Sr. managers in data submissions, special projects, and provides ad-hoc analytics as needed.

Work hours: 9 AM to 6 PM IST

Relocation assistance: Yes

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason. At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.