Sr. Associate I, Network & Server Operations

Alcon; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

New Network Operations Center

Global, cross-cultural team

Cutting-edge infrastructure technology

Relocation support

Job summary

Alcon is a leading eye care company seeking a Senior Network Operations Analyst to operate and improve infrastructure services including LAN, WAN, data center, voice & video, and public cloud platforms. The role focuses on resiliency, security, and adherence to best practices in global infrastructure management.

You will collaborate with cross-functional teams to ensure service quality, implement changes, monitor performance, and drive continual improvements across networks, security, and cloud

Qualifications

• University degree in CS, Engineering or related field.
• 5+ years in networks, cloud, voice with 3+ years in operations.
• Cisco CCNA/CCNP or equivalent cert.
• Strong routing/switching knowledge (OSPF, BGP, MPLS, VLAN).
• Experience with Cisco/Juniper devices and SD-WAN.
• Good communication and documentation skills.
• Willing to work weekend shifts.

Responsibilities

• Act as primary contact for infrastructure services alignment with standards.
• Collaborate to maintain service quality, security, and compliance.
• Monitor, operate, troubleshoot, and maintain data center, LAN, WAN, cloud infra.
• Configure and manage SD-WAN, WLC, VXLAN, ISE, firewalls.
• Manage IP addressing and network segmentation (BlueCat).
• Support incident management and service documentation.

Skills

5+ years IT experience

Networking expertise

CCNA/CCNP

OSPF/BGP/MPLS knowledge

SD-WAN expertise

Voice network knowledge

Documentation skills

English communication

Education

Bachelor's degree in Computer Science or related field

Tools

Cisco IOS

Juniper devices

SD-WAN platforms

ServiceNow

ITIL

Cloud platforms (AWS/Azure)

Job description

Summary of Position

Alcon is the world’s foremost eye care company, with a rich 70-year history of pioneering advancements in the field. We operate globally, extending our services to over 140 countries, aiming to enhance the quality of life through improved vision. Join us and contribute to a leading organization where your efforts make a meaningful difference daily. We are seeking a dedicated Senior Network Operations Analyst to operate and improve our Infrastructure Services which include LAN, WAN, Data Center, Voice & Video and Public Cloud platforms. This role is pivotal in ensuring that our global infrastructure services are delivered and managed excellently, adhering to best practices and industry operational standards.

Key Responsibilities

• Act as a primary contact for infrastructure-related services, ensuring alignment with internal standards and guidelines.
• Collaborate with various teams to maintain service quality, security, and compliance.
• Participate in service reviews, continual improvement and change management sessions.
• Monitor, operate, troubleshoot, and maintain the Data Center, LAN, WAN, Voice & Video and Public Cloud infrastructure, focusing on resiliency and security.
• Manage NOC Infrastructure Services to meet agreed service levels.
• Configuration and troubleshooting knowledge on SDWAN, WLC, Juniper mist, Vxlan, ISE, Firewall’s.
• Configure, manage, and troubleshoot enterprise routing and switching technologies on Cisco and Juniper platforms.
• Perform network performance monitoring, optimization, and fault resolution.
• Manage IP addressing, subnetting, and network segmentation in Bluecat.
• Deploy, configure, and support SD-WAN solutions (Cisco Viptela, Meraki, or equivalent).
• Participate in project and service reviews, ensuring adherence to budget, quality and process, compliance, and security standards.
• Support incident and major incident management and ensuring accurate service documentation.
• Monitor Infrastructure services availability, capacity and performance, proposing improvements where necessary.
• Independently driving system upgrades, patches, and migrations to enhance infrastructure capabilities.
• Document network configurations, changes, and troubleshooting steps.
• Collaborate with cross-functional teams (systems, storage, applications) for integrated solutions.
• Recommend improvements in network design, performance, and automation.
• Stay current with emerging networking technologies and industry trends.

Benefits of Working with Us

• Engage in dynamic work environments and collaborate with passionate professionals.
• Be part of Alcon's new Network Operations Center.
• Collaborate with passionate professionals.
• Experience in an international, collaborative workplace.
• Get involved with cutting-edge Infrastructure technologies and service management practices.

Key Requirements/Minimum Qualifications

• University degree in Computer Science, Engineering, or a related field.
• 5+ years of IT experience in Networks, Cloud, Voice, with over 3 years in an advanced operations role.
• Cisco CCNA/CCNP or other Cisco/Juniper/AWS advanced industry certification in the areas of Network, Cloud, Collaboration and Voice.
• Strong knowledge of routing & switching protocols like(OSPF, BGP, MPLS, VLAN, STP).
• Knowledge of voice traffic and CUCM server will be advantage.
• Hands-on experience with Cisco/Juniper networking devices and SD-WAN solutions.
• Proficiency in troubleshooting complex network issues.
• Good communication and documentation skills.
• Ready to work in shifts during weekends.

Preferred Qualifications

• Experience in troubleshooting and resolving incidents and major incidents.
• Experience in implementing changes and fulfilling IT Infrastructure requests.
• Must be able to work independently on complex technical issues.
• Ability to communicate and collaborate with end users and service providers.
• Must be able to solve problems in a structured and methodical way.
• Proficiency with ServiceNow, ITIL, Cisco, Juniper, AWS, Azure platforms.

Key Competencies

• Results-driven approach with a focus on meeting and exceeding targets.
• Strong commitment to customer satisfaction and quality service delivery.
• Ability to act swiftly and decisively, prioritizing fast and effective solutions.
• Demonstrated self-discipline and commitment to achieving set objectives.

Additional Information

• This position requires excellent English communication skills, both written and verbal.
• The role is suited for individuals experienced in coordinating with service providers and managing complex infrastructure environments.
• Cross-cultural awareness and a global mindset is needed.

Work Hours

Rotational Shifts and weekend support.

Relocation Assistance

Yes

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.