Manager Collaboration M365 SME

M&G plc; Mumbai City; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

M&G plc in Mumbai/India is seeking a senior Microsoft 365 specialist to act as SME for Exchange Online, Teams, SharePoint Online and Intune. You will guide technology teams, support identity management, and drive incident resolution with a focus on security and compliance.

The role requires leadership, process improvement, and effective stakeholder communication. You will collaborate with Architecture, Infrastructure, Security and Network teams to ensure end-to-end delivery, while reducing

Qualifications

• Act as the subject matter expert for Microsoft 365 collaboration services including Exchange Online, Teams, SharePoint Online and Intune.
• Provide specialist guidance and direction to technology teams and stakeholders.
• Support identity and access management processes, ensuring mailbox provisioning, permissions, authentication and access models operate smoothly.
• Resolve complex service issues and coordinate incident response to restore service quickly.
• Deliver platform improvements and new features, contributing to change initiatives and strategic transformation programmes.
• Embed strong security and compliance controls with Security, Risk and Compliance teams.
• Produce clear documentation and share knowledge across teams.
• Work collaboratively with Architecture, Infrastructure, Security and Network to ensure end-to-end service delivery.
• Champion continuous improvement, driving simplification, optimisation and reduction of technical debt across the M365 environment.
• Can act as a project manager from ideation to delivery and proactively look for opportunities to improve processes.
• Able to manage a team of technical engineers and lead at all levels.
• Able to articulate business values to senior stakeholders and challenge them where needed.
• Understand the risk and controls around the platforms.
• Acknowledge Agile ways of working using Jira/Confluence.
• Collaborate with peers across various levels for experiential learnings.
• Focus on scalability, resilience, security, quality and continuous rigour to reduce technical debt.

Responsibilities

• Act as SME for M365 collaboration services and guide technology teams.
• Oversee IAM processes, mailbox provisioning, permissions and authentication workflows.
• Coordinate incident response and drive timely service restoration.
• Deliver platform improvements and participate in security/compliance initiatives.
• Document processes and share knowledge to raise operational maturity.

Skills

Leadership

Project management

Stakeholder communication

Agile practices

Tools

Microsoft 365

Exchange Online

Teams

SharePoint Online

Intune

Job description

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Act as the subject matter expert for Microsoft 365 collaboration services, including Exchange Online, Teams, SharePoint Online and Intune, providing specialist guidance and direction to technology teams and stakeholders.

Support identity and access management processes, ensuring mailbox provisioning, permissions, authentication and access models operate smoothly in partnership with the IDAM team.

Resolve complex service issues and coordinate incident response across internal teams and external partners to restore service quickly and effectively.

Deliver platform improvements and new features, contributing to change initiatives, technology upgrades and strategic transformation programmes.

Embed strong security and compliance controls, working with Security, Risk and Compliance teams to maintain safe and governed collaboration services.

Produce clear documentation and share knowledge across teams, helping build capability and strengthen operational maturity.

Work collaboratively with colleagues across Architecture, Infrastructure, Security and Network to ensure aligned, end-to-end service delivery.
Champion continuous improvement, driving simplification, optimisation and reduction of technical debt across the M365 environment.

Can act as a project manager from ideation process, influencing decisions to delivery and proactively look for opportunities and tools to improve the process.

Should be able to manage team of technical engineers and lead at all levels.

Should be able to clearly articulate business values to the senior stakeholders and should be able to challenge them.

Understand the risk and controls around the platforms.

Be able to appreciate truly Agile ways of working/development using tools like Jira/Confluence.

Collaborate with peers across various levels for experiential learnings.

Focus on scalability, resilience, security, quality and continuous rigour to reduce technical debt.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.