Manager Collaboration M365 SME

M&G India; Maharashtra; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

M&G India seeks a Microsoft 365 expert to act as SME for Exchange Online, Teams, SharePoint Online and Intune, guiding technology teams and stakeholders. You will support identity and access management, provisioning, permissions, and authentication, ensuring smooth operations with the IDAM team.

You will resolve complex issues, coordinate incident response, and contribute to platform improvements, security controls, and governance to reduce technical debt and improve service delivery.

Qualifications

• Act as SME for Microsoft 365 collaboration services: Exchange Online, Teams, SharePoint Online, Intune.
• Manage identity and access provisioning and permissions with IDAM teams.
• Coordinate incident response to restore services quickly.
• Deliver platform improvements and bring in security, automation and governance.

Responsibilities

• Act as SME for Microsoft 365 collaboration services, including Exchange Online, Teams, SharePoint Online and Intune.
• Support identity and access management processes, ensuring mailbox provisioning, permissions, authentication and access models.
• Resolve complex service issues and coordinate incident response across internal teams and external partners.
• Deliver platform improvements and new features, contributing to change initiatives.

Skills

Microsoft 365

Exchange Online

Teams

SharePoint Online

Intune

Identity and access management

Incident response

Security & compliance

Documentation

Project management

Team leadership

Jira/Confluence (Agile)

Tools

Jira

Confluence

Job description

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

• Act as the subject matter expert for Microsoft 365 collaboration services, including Exchange Online, Teams, SharePoint Online and Intune, providing specialist guidance and direction to technology teams and stakeholders.
• Support identity and access management processes, ensuring mailbox provisioning, permissions, authentication and access models operate smoothly in partnership with the IDAM team.
• Resolve complex service issues and coordinate incident response across internal teams and external partners to restore service quickly and effectively.
• Deliver platform improvements and new features, contributing to change initiatives, technology upgrades and strategic transformation programmes.
• Embed strong security and compliance controls, working with Security, Risk and Compliance teams to maintain safe and governed collaboration services.
• Produce clear documentation and share knowledge across teams, helping build capability and strengthen operational maturity.
• Work collaboratively with colleagues across Architecture, Infrastructure, Security and Network to ensure aligned, end-to-end service delivery.
• Champion continuous improvement, driving simplification, optimisation and reduction of technical debt across the M365 environment.
• Can act as a project manager from ideation process, influencing decisions to delivery and proactively look for opportunities and tools to improve the process.
• Should be able to manage team of technical engineers and lead at all levels.
• Should be able to clearly articulate business values to the senior stakeholders and should be able to challenge them.
• Understand the risk and controls around the platforms.
• Be able to appreciate truly Agile ways of working/development using tools like Jira/Confluence.
• Collaborate with peers across various levels for experiential learnings.
• Focus on scalability, resilience, security, quality and continuous rigour to reduce technical debt.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.