Manager, Business Intelligence

IHCS Technologies India; Vadodara; Sur place; INR 1 800 000 - 2 400 000; Plein temps

Résumé du poste

Qualifacts in Vadodara is seeking an onsite RCM BI leader to own the BI roadmap, translate business questions into actionable insights, and drive data-driven decisions across revenue management processes. The role requires leading a team of BI analysts and developers, standardising the analytics lifecycle, and delivering high-impact analytics from charge capture to cost-to-serve.

The candidate will work night shifts (6:30pm–3:30am IST) in the Vadodara office, with no remote options.

Responsabilités

• Own the RCMS BI roadmap and demand portfolio, aligning priorities with service performance, customer value, growth, automation, and scalability; manage intake, capacity, delivery, and stakeholder communication.
• Serve as the RCM BI subject-matter expert and trusted advisor, translating business questions into measures, insights, and actionable recommendations.
• Lead and develop BI analysts and developers; establish standards across the analytics lifecycle and replace recurring ad hoc reporting with reusable data products.
• Deliver analytics across charge capture, claim submission, clean claims, rejections, denials, payments, remittances, underpayments, A/R aging, days revenue outstanding, collections, first-pass resolution, productivity, quality, backlog, turnaround time, customer retention, and cost-to-serve.
• Use root-cause, cohort, trend, variance, funnel, segmentation, and predictive analyses to identify payer, client, platform, workflow, staffing, training, quality, and upstream drivers; quantify financial and operational impact.
• Develop work-prioritization and exception-management insights; partner with Revenue Optimization and operations leaders to validate findings, target high-value opportunities, and measure sustained improvement.
• Own governed Snowflake data products, including dimensional and semantic models, reusable views, data marts, metric layers, and curated datasets.
• Write and review advanced SQL and transformations; optimize query performance, workloads, and consumption while controlling data grain, duplication, lineage, and reconciliation risks.
• Partner with data engineering and platform teams on ingestion, orchestration, transformation, and monitoring using dbt, Airflow, APIs, and approved technologies; maintain definitions, dictionaries, source-to-target logic, ownership, refresh expectations, and support documentation.
• Lead Power BI dashboard, semantic model, measure, and report development using strong modeling, DAX, visualization, accessibility, performance, security, and deployment practices.
• Apply common design standards across Power BI, Sigma, Tableau, Looker, and other approved tools; deliver intuitive executive, operational, client, and analyst experiences without duplicative reporting.
• Enable self-service analytics through certified datasets, governed models, role-based access, documentation, and training; manage dashboard ownership, usage, enhancement, retirement, and support.
• Own RCMS KPI and reporting governance, including approved formulas, sources, dimensions, exclusions, refresh schedules, targets, and accountable owners; communicate assumptions, limitations, and quality issues.

Description du poste

Job Description:

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

As one of the largest EHR companies in the country, Qualifacts offers revolutionary support for behavioral health, human services, and rehabilitative services. The technology and solutions that we provide enhance how our customers deliver quality care, make it possible for them to achieve exceptional outcomes, and improve the lives of the individuals they serve. We draw upon 20 years of experience to inform our products and services, and the result is solutions that empower our customers to achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement.

This is an onsite position, 5 days/week, in the Vadodara office working the NIGHT SHIFT. Hours are 6:30pm-3:30am IST. Remote applicants will not be considered.

RCM Business Intelligence Strategy and Leadership

• Own the RCMS BI roadmap and demand portfolio, aligning priorities with service performance, customer value, growth, automation, and scalability; manage intake, capacity, delivery, and stakeholder communication.
• Serve as the RCM BI subject-matter expert and trusted advisor, translating business questions into measures, insights, and actionable recommendations.
• Lead and develop BI analysts and developers; establish standards across the analytics lifecycle and replace recurring ad hoc reporting with reusable data products.

RCM Analytics and Performance Intelligence

• Deliver analytics across charge capture, claim submission, clean claims, rejections, denials, payments, remittances, underpayments, A/R aging, days revenue outstanding, collections, first-pass resolution, productivity, quality, backlog, turnaround time, customer retention, and cost-to-serve.
• Use root-cause, cohort, trend, variance, funnel, segmentation, and predictive analyses to identify payer, client, platform, workflow, staffing, training, quality, and upstream drivers; quantify financial and operational impact.
• Develop work-prioritization and exception-management insights; partner with Revenue Optimization and operations leaders to validate findings, target high-value opportunities, and measure sustained improvement.

Snowflake, Data Modeling, and Analytics Engineering

• Own governed Snowflake data products, including dimensional and semantic models, reusable views, data marts, metric layers, and curated datasets.
• Write and review advanced SQL and transformations; optimize query performance, workloads, and consumption while controlling data grain, duplication, lineage, and reconciliation risks.
• Partner with data engineering and platform teams on ingestion, orchestration, transformation, and monitoring using dbt, Airflow, APIs, and approved technologies; maintain definitions, dictionaries, source-to-target logic, ownership, refresh expectations, and support documentation.

BI Tools, Visualization, and Self-Service Analytics

• Lead Power BI dashboard, semantic model, measure, and report development using strong modeling, DAX, visualization, accessibility, performance, security, and deployment practices.
• Apply common design standards across Power BI, Sigma, Tableau, Looker, and other approved tools; deliver intuitive executive, operational, client, and analyst experiences without duplicative reporting.
• Enable self-service analytics through certified datasets, governed models, role-based access, documentation, and training; manage dashboard ownership, usage, enhancement, retirement, and support.

Data Governance, Quality, and Controls

• Own RCMS KPI and reporting governance, including approved formulas, sources, dimensions, exclusions, refresh schedules, targets, and accountable owners; communicate assumptions, limitations, and quality issues.