Manager - Application Management

LANXESS; Thane; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

LANXESS in Thane, India, seeks an Application Management Specialist to govern the enterprise application portfolio and manage packaging with external vendors. The role drives deployment readiness in collaboration with the Device Management team and ensures contractual SLAs with the external provider, including Azure Virtual Desktop (AVD) oversight.

The specialist partners with Procurement, Legal, and Compliance to maintain service quality and continuity, contributing to a cloud-first workplace

Qualifications

• IT Graduate degree required.
• 12+ years of work experience in IT roles.
• Experience with Application Lifecycle Management and Portfolio Governance.
• Experience in IT Service Provider Management and SLA Governance.
• Expertise in Azure Virtual Desktop (AVD) / VDI technologies.
• Experience with IT Change and Incident Management (ITIL-based).

Responsibilities

• Manage enterprise application lifecycle, version control, compliance, and portfolio governance.
• Coordinate packaging vendors, requirements, deliverables, SLAs, and deployment handovers.
• Oversee Azure Virtual Desktop (AVD) configurations, performance, availability, and security.
• Manage external service providers, SLAs, service quality, escalations, and contractual compliance.
• Drive process improvements, documentation, standards, and operational procedures.
• Ensure IT service delivery, incident resolution, KPI reporting, and continuous service improvement.
• Assess infrastructure requirements, knowledge transfer, and team development.
• Enhance digital employee experience using Nexthink, Systrack, or similar tools.
• Manage vendor relationships, negotiations, and coordination with Procurement, Legal, and Compliance.

Skills

12+ years exp

Application Lifecycle Management

Portfolio Governance

IT Service Provider Management

SLA Governance

Azure Virtual Desktop

AVD / VDI technologies

IT Change Management

Incident Management

ITIL-based

Education

IT Graduate

Tools

Azure Virtual Desktop

VDI

Job description

Job Highlights

The Application Management Specialist is responsible for the governance and lifecycle management of the company's enterprise application portfolio. The role coordinates and steers all application packaging requests with the external packaging service provider, acting as the primary interface to ensure timely, quality-compliant delivery and alignment with the Device Management team for deployment.

The Application Management Specialist is responsible for the governance and lifecycle management of the company's enterprise application portfolio. The role coordinates and steers all application packaging requests with the external packaging service provider, acting as the primary interface to ensure timely, quality-compliant delivery and alignment with the Device Management team for deployment.

In addition, the position owns the management and steering of the Azure Virtual Desktop (AVD) environment, working in close collaboration with an external service provider who handles the technical implementation. The role ensures contractual obligations, SLAs, and quality standards are consistently met.

The position contributes directly to business continuity, end-user productivity, and the company's cloud-first workplace strategy.

Key Responsibilities

• Manage enterprise application lifecycle, version control, compliance, and portfolio governance.


• Coordinate application packaging vendors, requirements, deliverables, SLAs, and deployment handovers.


• Oversee Azure Virtual Desktop (AVD) configurations, performance, availability, and security.


• Manage external service providers, SLAs, service quality, escalations, and contractual compliance.


• Drive process improvements, documentation, standards, and operational procedures.


• Ensure IT service delivery, incident resolution, KPI reporting, and continuous service improvement.


• Assess infrastructure requirements, manage knowledge transfer, and support team development.


• Enhance digital employee experience using Nexthink, Systrack, or similar tools.


• Manage vendor relationships, negotiations, and coordination with Procurement, Legal, and Compliance.

Experience / Skills

• Specific Education IT Graduate


• Work Experience 12+


• Special Skills Application Lifecycle Management & Portfolio Governance, IT Service Provider Management & SLA Governance, Azure Virtual Desktop (AVD) / VDI technologies, IT Change and Incident Management (ITIL-based)