Quality Assurance Associate II

Conduent; Ernakulam; On-site; INR 300,000 - 540,000; Full time

Job summary

Conduent is seeking professionals to support business and technical tasks through data organization and coordination, following established procedures. This role emphasizes accuracy, process evaluation, and adherence to SLAs in collaboration with auditors and clients.

The position involves working under moderate supervision to ensure consistent results, maintain licenses and certifications where applicable, and contribute to delivering high-quality service for Conduent's clients.

Qualifications

• Reviews current processes and identifies trends.
• Reviews work produced for errors.
• Evaluates for performance standards (SLAs) required under contract.
• Interacts with external auditors to include (SOC 1) Service and Organizational Control Report.

Responsibilities

• Reviews current processes and identifies trends.
• Reviews work produced for errors.
• Evaluates for performance standards (SLAs) required under contract.
• Compares various sampling techniques and identifies correct samples for auditing.
• Evaluates workflow tools to run reports.
• Coaches Level 1 auditors on sampling techniques and business process knowledge.
• Reconciles transaction processing for data accuracy.
• Interacts with external auditors to include (SOC 1) Service and Organizational Control Report.
• Performs other duties as assigned.
• Complies with all policies and standards.

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Expands skills within an analytical or operational process.
• Maintains appropriate licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a moderate degree of supervision.

Functional Knowledge

• Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

• Supports the achievement of company goals by integrating teams for the best outcome.

Impact

• Impacts a team through quality of services and information provided.
• Follows standardized procedures and practices and receives moderate supervision and guidance.

Leadership

• Has no supervisory responsibilities.
• Manages own workload.

Problem Solving

• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Reviews current processes and identifies trends.
• Reviews work produced for errors.
• Evaluates for performance standards (SLAs) required under contract.
• Compares various sampling techniques and identifies correct samples for auditing.
• Evaluates workflow tools to run reports.
• Coaches Level 1 auditors on sampling techniques and business process knowledge.
• Reconciles transaction processing for data accuracy.
• Interacts with external auditors to include (SOC 1) Service and Organizational Control Report.
• Performs other duties as assigned.
• Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded.