Manager, Account Management, WW VSP (EU MP)

Amazon Inc.; Bengaluru; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

Amazon Bengaluru is seeking a Manager, Account Management to lead the WW MVR team focused on managing Amazon EU Retail tail vendors. You will drive strategic joint business plans, collaborations, and improvements in selection, merchandising, and operations to grow partner performance and customer satisfaction.

You will oversee a high-performing team, coordinating with internal groups across site merchandising, buying, inventory, and finance to deliver growth and a superior customer experience

Qualifications

• Bachelor's degree or equivalent required.
• Experience analyzing data and best practices to assess performance drivers.
• Experience influencing internal and external stakeholders.
• Experience using analytical, account management, and productivity tools, such as Oracle BI, Salesforce, Tableau, or similar.
• Experience with Doubleclick (XSM, DFP), AdJuster or Salesforce.

Responsibilities

• Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
• Manage end to end goal setting for team to align with organizational goals.
• Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
• Leads recruiting and hiring efforts across direct team and broader organization.
• Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
• Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.

Skills

Data analysis

Stakeholder management

Leadership

Communication

Education

Bachelor's degree

Tools

Oracle BI

Salesforce

Tableau

DoubleClick

AdJuster

Job description

Manager, Account Management, WW VSP (EU MP)

Job ID: 10605159 | ADCI - BLR 14 SEZ - F07

About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Role
Team Manager, Account Management
As a Manager, Account Management as part of WW MVR (Mass Vendor Relations) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon EU Retail tail vendors.
WW MVR team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor’s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.
You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business.

Responsibilities Include

• Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
• Manage end to end goal setting for team to align with organizational goals.
• Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
• Leads recruiting and hiring efforts across direct team and broader organization.
• Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
• Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.

Key job responsibilities

• Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
• Manage end to end goal setting for team to align with organizational goals.
• Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
• Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
• Leads recruiting and hiring efforts across direct team and broader organization.
• Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
• Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.

others

Basic Qualifications

• - Bachelor's degree
• - Experience analyzing data and best practices to assess performance drivers
• - Experience influencing internal and external stakeholders
• - Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
• - Experience with Doubleclick (XSM, DFP), AdJuster or Salesforce

Preferred Qualifications

• - 5+ years of hiring and retaining digital advertising teams experience
• - Experience with annual brand and media planning

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.