Manager - Account Documentation

Standard Chartered; Mumbai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading international bank in Mumbai is seeking applicants for a role focused on client onboarding, KYC management, and regulatory compliance. The ideal candidate will have strong communication and people skills, along with a graduate or postgraduate degree. This position offers a competitive salary and benefits, supporting both professional growth and personal wellbeing.

Benefits

Core bank funding for retirement savings

Time-off including 30 days minimum

Flexible working options

Proactive wellbeing support

Continuous learning culture

Responsibilities

• Ensure smooth client onboarding process with KYC and documentation.
• Manage operational relationships with implementation teams.
• Monitor outstanding documents and follow up for completion.

Skills

Strong Communication Skills

Effective People Skills

Digital Knowledge

Relationship Management

Customer Management

Education

Graduate / Post Graduate Degree

Job description

Job Summary

To perform all activities relating to Client Onboarding in a smooth, effective and timely manner including KYC, CKYC and documentation scanning and vaulting. To perform applicable Documentation Review activities as per agreed / regulatory requirements. To manage Regulatory, Depositary & Internal inspections and ensure NIL findings in report.

Key Responsibilities

Strategy

• To institutionalise the Account opening, KYC and maintenance process so that is well defined for the implementation and servicing teams, as well as clients.
• To participate in the local product development and sales initiatives related to FPI KYC and account opening perspective.
• To participate in the bank’s A3 initiative and deliver / implement the same.

Business

• To manage the operational relationship for interface with implementation and servicing teams.
• To serve as a focal point of contact with implementation and servicing teams, and regulators and clients, with regard to account opening and KYC related processes.

Processes

• To facilitate the process of account opening and maintenance to be smooth, error free and timely.
• To facilitate the review of account opening, closure and other miscellaneous related documents and revert to respective stakeholder with review comments.
• To monitor the outstanding documents and follow up with Implementation/Client Servicing team for completion.
• To Regulatory monitor and maintain Service Standards.
• To liaise Regulator, KRA, Depositary, Exchange whenever required
• To ensure timely and accurate updation of KYC and CKYC data.
• To ensure that activities are completed within agreed TAT and service standards.
• To ensure timely and accurate completion of scanning and vaulting of client documents.
• To be an efficient back up for Static Data operations.

People & Talent

• To help build a good work life balance for self and team.
• To constantly motivate team towards better performance.
• To encourage and foster a collaborative and supportive working environment.
• To determine training needs of team members and regularly initiate internal training sessions to meet these requirements.
• To give regular feedback to team members.
• To develop a career road map for staff to keep engagement levels high.
• To support Head, Securities Services in planning and controlling staffing and training needs.

Risk Management

• To keep implementation and servicing teams abreast in conjunction with Product of changes in regulations and market procedures, operating procedures affecting FPI KYC and account opening.
• To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.

Governance

• To ensure full awareness of all procedures and policies impacting Account opening & KYC requirement.
• To instil alertness for any suspicious transactions and escalate the same to LM
• To ensure timely completion of all mandatory e-learnings for self.
• To comply with applicable MLPA guidelines.

Regulatory & Business Conduct

• To display exemplary conduct and live by the Group’s Values and Code of Conduct.
• To take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key stakeholders

• Internal
• Head of Custody and Clearing Operations
• Country Legal, Compliance and FCC
• Country Business Head and team
• Product, Implementation and Servicing team
• Country Cobam team
• Country CLM Operations team

External

• Regulators (SEBI, RBI)
• KRA registration agencies (NDML & CVL)
• Depositories and exchanges
• Peer custodians

Skills and Experience

• Product Experience LAP, BIL, PL and LAS
• Distribution
• Relationship Management
• Digital Knowledge
• Customer Management
• Strong Communication Skills
• Effective People Skills

Qualifications

Graduate / Post Graduate Degree

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.