Manager, Absence Management & Time Tracking Transformation

Mastercard; Pune District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Mastercard is seeking a Manager, Absence Management Time Tracking Transformation Process Optimization (GBSC People Capability) to design and optimize global absence and time-tracking processes. You will ensure regulatory compliance, system enablement, and smooth employee experiences across regions, partnering with HR Operations, Payroll, and Product Engineering.

The role emphasizes leading global standards, tying in Workday Absence and Time Tracking, and driving continuous improvement in

Qualifications

• 7+ years of experience in absence management, time and attendance operations, workforce management, or HR process design within global/shared services environments.
• Experience designing and standardizing compliance-driven, global HR processes in matrixed organizations.
• Strong working knowledge of Workday Absence and Workday Time Tracking, or comparable platforms.

Responsibilities

• Partner with leadership across People Capability, HR Operations, Benefits, Payroll, and Risk to design and optimize global absence and time-tracking processes.
• Define global standards, controls, and variation allowances to ensure regulatory compliance and accuracy.
• Manage the Absence Management and Time Tracking Transformation portfolio, including intake, roadmap, and sequencing.
• Lead policy updates, system enhancements, vendor changes, and country implementations related to absence and time tracking.
• Collaborate with Product Engineering to align with Workday Absence, Workday Time Tracking, and downstream payroll integrations.
• Develop use cases and run tests to validate optimized process designs and system enablement.
• Monitor performance metrics to identify risks and opportunities for continuous improvement.
• Coordinate with Leave Administration, HR Operations, Payroll, Benefits, and Risk Compliance partners.

Skills

Absence management

Time & attendance

HR process design

Workday knowledge

Stakeholder engagement

Tools

Workday Absence

Workday Time Tracking

Job description

Manager, Absence Management Time Tracking Transformation Process Optimization (GBSC People Capability)

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

Who is GBSC

The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what s next. More than a service provider; it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People Capability, Sales, Marketing, and Product.

About the Role

The Manager, Process Design Optimization - Absence Management Time Tracking is responsible for designing, optimizing, and continuously improving global absence, leave, and time tracking processes to ensure regulatory compliance, operational clarity, system enablement, and positive employee and manager experiences across regions. This role applies leading-practice process architecture, documentation, and process enablement frameworks across the end-to-end absence and time tracking lifecycles-including eligibility determination, time entry, approvals, exception handling, documentation management, payroll integrations, reporting, vendor coordination, and downstream reconciliation. The role enables accurate payroll, statutory compliance, and consistent operational outcomes by defining scalable global process standards, controls, and performance metrics, while execution accountability remains with regional and in country HR Operations, Leave Administration, and Payroll teams. Success in this role requires close partnership with People Capability, HR Operations, Leave, Benefits, Payroll, Product Engineering, and Risk teams to translate strategy into scalable, compliant, and digitally enabled processes aligned with Mastercard s enterprise modernization agenda.

Key Responsibilities

• Partner with People Capability, HR Operations, Absence Management Time Tracking, Benefits, and Payroll leadership to support global absence management and time tracking process design and optimization initiatives.
• Enable and support the development, alignment, and use of absence, leave, and time tracking process flows and documentation to ensure clarity, usability, and consistency across regions while accommodating statutory, policy-driven, and labor law variation.
• Manage the Absence Management, and Time Tracking Transformation portfolio, including intake, prioritization, transformation roadmap, and work sequencing.
• Support leadership by defining structured global versus localized approaches, clearly articulating global standards, required controls, and allowable statutory or regulatory deviation.
• Function as a process design lead and trusted advisor for absence management- and time tracking-related policy updates, system enhancements, vendor changes, country implementations, and operating model changes.
• Partner with Product Engineering to simplify, automate, and optimize absence management and time tracking processes, ensuring alignment with Workday Absence, Workday Time Tracking, and downstream payroll and benefits integrations.
• Support enhancement and implementation testing by developing use cases and executing user testing to validate that optimized process designs are viable and system-enabled.
• Leverage absence, leave, and time tracking performance metrics to identify trends, error drivers, compliance risks, and continuous improvement opportunities.
• Support cross-functional process alignment with Leave Administration providers, HR Operations, Payroll, Benefits, Labor Relations, Technology, and Risk Compliance partners.
• Assess process impacts related to regulatory changes, workforce updates, acquisitions, and policy changes; support impact analysis, documentation updates, and stakeholder communications.
• Embed enterprise-first thinking with accountability for process integrity, compliance, and continuous optimization, while execution accountability remains with regional and in-country teams.

Qualifications Leadership Profile

• 7+ years of experience in absence management, time and attendance operations, workforce management, or HR process design within global or shared services environments.
• Demonstrated experience designing and standardizing compliance-driven, global HR processes in matrixed organizations.
• Strong working knowledge of Workday Absence and Workday Time Tracking, or comparable absence and time/attendance platforms and vendor ecosystems.
• Solid understanding of statutory leave frameworks, labor regulations, audit requirements, and operational risk considerations.
• Strong analytical, stakeholder engagement, and influencing skills with the ability to translate strategy into scalable process solutions.
• Enterprise-first mindset with accountability for process quality, consistency, and continuous optimization.