Manager

Rama Builders And Developers; Pune District; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A leading construction firm in Pune is seeking a MANAGER (CRM) - TL to develop and execute customer relationship management strategies. The ideal candidate should have 8-15 years of experience in a real estate company and possess a relevant degree. Responsibilities include maintaining customer communication, analyzing behavior, and optimizing sales through effective promotional activities. Competitive compensation and opportunities for growth are offered.

Qualifications

• 8-15 years of experience in a Real Estate company.
• Individuals with a degree and good experience in a well-known brand are eligible to apply.

Responsibilities

• Develop & execute customer relationship management campaigns.
• Prepare universal customer relationship procedures.
• Analyze customer behavior to update strategies.
• Maintain smooth communication with customers.
• Respond and resolve customer complaints efficiently.
• Run promotional activities to optimize sales growth.
• Identify efficient customer interaction approaches.

Skills

Customer relationship management

Analytical skills

Communication skills

Promotional activities

Education

Degree in relevant field

Job description

Overview

8# We Are Hiring #

For HINJEWADI PHASE - III location

MANAGER (CRM) - TL

Experience - 8-15 years in Real Estate company

Individuals with a degree and good experience of well know brand are eligible to apply.

Job Description Details

• Develop & execute customer relationship management campaigns to increase customer loyalty
• Prepare a set of universal customer relationship procedures & apply them at every level of the company
• Analyze customer behavior and measure their impact on business outcomes to update strategies
• Maintain smooth communication with customers and promptly reply to their queries
• Respond and resolve customer complaints quickly and efficiently
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
• Run effective promotional activities to optimize sales growth and customer retention
• Use existing customer data to gain new leads and potential customers
• Understand previous customer attitudes to better engage current customers
• Identify new and more cost- efficient communication channels with customers
• Identify the most efficient customer interaction approaches & prioritize them accordingly
• Keep customers updated about the latest collections & special offers in order to increase sales
• Adopt new trends & strategies to expand the customer base such as upselling and cross-selling
• Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation
• Notify admins and upper management about all the execution plans & required changes
• Monitor direct competitors of the company and find out how they handle customer relationships

Contact

You can Contact on- 7038001031

E mail ID- [e-mail]

Thanks & Regards,
Human Resource Department,
Rama Group.