Manager

BookMyMentor; Dadri; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Purplebox Consulting in India is seeking a Manager to lead a high-volume operations function, driving productivity, accuracy and delivery excellence in a fast-growing AI SaaS environment.

The role requires 5+ years in operations, strong leadership to coach teams, meet SLAs and implement dashboard-driven decisions. Join a dynamic team and help scale processes for enterprise clients.

Qualifications

• 5+ years of experience in operations / service delivery / BPO / shared services.
• Hands-on people management and team leadership.
• Expertise in SLA, TAT, productivity & quality management.
• Strong analytical mindset with dashboard-driven decision making.
• Excellent coaching and stakeholder management skills.

Responsibilities

• Lead high-volume operations and drive productivity, accuracy, and delivery excellence.
• Build and mentor high-performing teams to meet SLAs in a fast-growing AI SaaS environment.

Skills

Operations management

People management

SLA|TAT|Quality

Dashboard analytics

Stakeholder management

Job description

Manager

Senior Level (5+ years)

Posted 8/1/2026

You're passionate about building high-performing teams and driving operational excellence.Great operations don't just meet SLAs—they build high-performing teams.lead high-volume operations and drive productivity, accuracy, and delivery excellence in a fast-growing AI SaaS company.

Requirements

• Strong experience in Operations / Service Delivery / BPO / Shared Services
• Hands-on people management and team leadership
• Expertise in SLA, TAT, Productivity & Quality Management
• Strong analytical mindset with dashboard-driven decision making
• Excellent coaching and stakeholder management skills.

About the Company

Purplebox

Consulting

We understands that building a successful team is essential to the growth and success of any organization with expertise in building teams for organizations in various domains such as Enterprise, SaaS, eCommerce, and HFT. We have built teams from the ground up in India for various Tech start-ups for organizations headquartered in the UK and US regions.Our mission is the ...