Managed Services Oracle HCM Technical

Huron; Bengaluru; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A global consultancy firm located in India is seeking a Senior Associate with extensive expertise in Oracle HCM modules. The role includes managing day-to-day operations, ensuring client satisfaction, and collaborating with cross-functional teams. Ideal candidates will have between 6 to 9 years of relevant experience and a Bachelor's degree in a related field. Soft skills such as communication and problem-solving are essential for this position.

Qualifications

• 6 to 9 years of strong expertise in Fast Formulas for Payroll, Time and Labor.
• In-depth understanding of Fusion HCM Architecture.
• Hands on technical experience on Fin and SCM modules.

Responsibilities

• Assist in the day-to-day operations of managed services.
• Provide support to the Oracle-managed services team.
• Maintain strong relationships with clients.

Skills

Oracle ERP/HCM knowledge

Problem-solving

Analytical skills

Communication skills

Interpersonal skills

Organizational skills

Team collaboration

Customer-focused mindset

Education

Bachelor’s degree in information technology, Business Administration, or a related field

Tools

SQL

PL/SQL

Oracle Cloud Infrastructure

Job description

Overview

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

Join our team as the expert you are now and create your future.

Responsibilities

• Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
• Provide support to the Oracle-managed services team, including troubleshooting and problem resolution.
• Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Monitor service performance metrics and assist in implementing strategies for continuous improvement.
• Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
• Stay up to date with the latest Oracle updates and industry trends to provide informed support to clients.
• Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
• Prepare and present regular reports on service performance and client satisfaction with senior team members.
• Bachelor’s degree in information technology, Business Administration, or a related field.
• Good knowledge of Oracle ERP/HCM or ERP modules and functionalities, with at least one certification.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Strong organizational and time management skills.
• A customer-focused mindset with a commitment to delivering high-quality service.
• Knowledge of ITIL or other service management frameworks.

Required Expertise

• 6 to 9 years of strong expertise in Fast Formulas for Payroll, Time and Labor, Absence, Compensation, and Benefits along with Oracle HCM/FSCM modules.
• Strong expertise in technical components like BIP/OTBI Reports, Integrations, HCM Extracts, and Data Loaders.
• In-depth understanding of Fusion HCM Architecture.
• Proficiency in SQL and PL/SQL for querying and manipulating data in Oracle databases.
• Hands on technical experience on Fin and SCM modules.

Nice-to-have Skills

• Oracle Integration Cloud (OIC)
• Visual Builder (Redwood pages)
• Oracle Cloud Infrastructure (OCI)

Position Level: Senior Associate

Country: India