Managed Services Engineer Level 2 - VMware Administrator

NTT DATA Global Delivery Services Ltd; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Mumbai seeks an MS Engineer (L2) – VMware Admin to join a high-performing IT operations team. You will handle second-level incidents, change-managed deployments, and collaborate with cross-functional groups to ensure service quality.

The role requires experience with VMware administration, ITIL processes, and ticketing tools such as ServiceNow. You’ll work onsite and support customers across diverse environments, contributing to automation and continuous

Qualifications

• Bachelor's degree in IT/Computing or equivalent work experience.
• Moderate-level experience in managed services handling cross-technology infra.
• Knowledge of ticketing tools, preferably ServiceNow.
• Familiarity with ITIL processes and experience working with vendors/third parties.
• Ability to plan activities and projects amid changing circumstances.
• Willingness to work longer hours when required and adapt under pressure.
• Strong communication across cultures and with clients.
• Client-focused mindset and positive attitude under pressure.

Responsibilities

• Handle second-level incidents and requests within SLAs.
• Identify, log, and escalate issues to maintain service quality.
• Collaborate with teams and clients for effective problem resolution.
• Execute changes with risk understanding and detailed documentation.
• Audit tickets for quality and identify automation opportunities.
• Support disaster recovery functions and tests when needed.
• Work with automation teams and L1 engineers to optimize efforts.
• Contribute to projects ensuring changes are approved.

Skills

Incident management

ServiceNow

ITIL processes

Vendor coordination

Cross-technology infra

Communication

Problem solving

Education

Bachelor's degree in IT/Computing

Tools

ServiceNow

Automation tools

Job description

MS Engineer (L2)- VMware Admin

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

• Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken.
• By identifying, analysing, and logging issues before they escalation, you'll be instrumental in maintaining service quality.
• You will also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.
• You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation.
• Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency.
• Furthermore, you will handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.
• Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers.
• Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.

To thrive in this role, you need to have:

• Moderate-level experience in managed services roles handling cross-technology infrastructure.
• Knowledge of ticketing tools, preferably ServiceNow.
• Familiarity with ITIL processes and experience working with vendors and third parties.
• Proficiency in planning activities and projects, taking changing circumstances into account.
• Ability to work longer hours when necessary and adapt to changing circumstances with ease.
• Proven ability to communicate effectively and work across different cultures and social groups.
• Positive outlook and ability to work well under pressure.
• Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
• Bachelor's degree in IT/Computing or equivalent work experience.

Workplace type : On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Experience Level Senior Level