Managed Services Consultant

Goldensource; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Goldensource is seeking a techno-functional Production Support Analyst to ensure the GoldenSource platform runs smoothly across cloud and on-premises environments. You will handle Level 1/2 incidents, manage tickets during business hours, and support lower environments and patch analyses.

Collaborating with development teams, you will reproduce issues, implement fixes, and ensure change control and configuration tracking.

Qualifications

• Experience in a production support or similar technical support role.
• Proficiency with database query languages, such as SQL, for troubleshooting and data manipulation.
• Familiarity with Git/JIRA/Jenkins/Bamboo etc.
• Good communication skills (verbal and written) - ability to communicate/work with people at all levels/backgrounds.
• Understanding of J2EE concepts and experience of any application server.

Responsibilities

• Efficiently handle and resolve production incidents within defined SLAs.
• Reproduce reported issues and recommend and implement solutions to mitigate repeat issues.
• Work closely with development teams to debug software bugs, implement fixes, and deploy application updates.
• End-to-end support for client, resolving a range of issues including job/batch failure, GS configuration/exception management.
• Structured Issue Replication & Debugging.
• Familiarity with GS Tools/Technologies and using it debug and configure the system as per client expectations.
• Ensure proper configuration tracking and change control.

Skills

Production support experience

SQL troubleshooting

Communication skills

J2EE concepts

Application server concepts

Education

Graduate

Tools

Git/JIRA/Jenkins/Bamboo

Job description

Job Summary

At Managed Services, our primary focus is to ensure the GoldenSource application operates seamlessly and supports a smooth Day in the Life process for our clients. This includes delivering timely support and managing critical services such as Level 1 and Level 2 support and ticket management during business hours, Lower Environment Management, and Patch Analysis & Deployment. We recognize that every client implementation is unique and continuously evolving. Through our Premium Services, including Change Request Management, Client Configuration Management, and Business Assistance, we help clients tailor the application to their business needs and maximize the value derived from the platform. We are looking for enthusiastic candidates eager to learn and work with GoldenSource products, tools, and technologies. This is a techno-functional role focused on ensuring the smooth daily operational running of the GoldenSource platform across both cloud and on-premises environments. Supporting operational processes to maintain platform stability and performance.

Responsibilities

• Efficiently handle and resolve production incidents within defined SLAs.
• Reproduce reported issues and recommending and implementing solutions to mitigate repeat issues.
• Work closely with development teams to debug software bugs, implement fixes, and deploy application updates.
• End-to-end support for client, resolving a range of issues including job/batch failure, GS configuration/exception management.
• Structured Issue Replication & Debugging.
• Familiarity with GS Tools/Technologies and using it debug and configure the system as per client expectations.
• Ensure proper configuration tracking and change control. (e.g., version control, deployment tools).

Requirements

• Experience in a production support or similar technical support role.
• Proficiency with database query languages, such as SQL, for troubleshooting and data manipulation.
• Familiarity with Git/JIRA/Jenkins/Bamboo etc.
• Good communication skills (verbal and written) - ability to communicate/work with people at all levels/backgrounds.
• Understanding of J2EE concepts and experience of any application server.

Preferred Skills

• Familiarity with agile ways of working and cross-functional teams.
• Exposure to reference data vendors.
• At least one scripting language: Shell / Python / Java.
• Capital market know how and any certification of NCFM/NISM or trade life cycle.

Qualifications

Educational Qualification: Graduate

Job Details

• Employment type: Full-time
• Location: Mumbai

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.