Manage Business Performance Amgen External Planning

Amgen Inc. (IR); Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Amgen External Planning team in Hyderabad is seeking a highly experienced Supply Chain Business Performance Manager to lead digital strategy, analytics and transformation initiatives across global operations. You will partner with Finance, Global Planning and IT to align performance metrics, improve dashboards and ensure data accuracy for Commercial and Clinical functions.

You will drive continuous improvement, support quarterly reviews and IBP-related planning, and collaborate across regions to

Qualifications

• Doctorate degree with 3+ years in Supply Chain, Analytics or Operations.
• Master’s degree with 8+ years in related areas.
• Bachelor’s degree with 10+ years in related areas.

Responsibilities

• Own and drive AXP digital strategy, analytics and transformation initiatives.
• Support end-to-end performance dashboards and KPI reporting.
• Improve tools for supply dashboards and metrics; ensure data accuracy and usability.

Skills

Supply Chain

Business Analytics

Project Management

Data Visualization

Lean / Process Improvement

Education

Doctorate in relevant field

Master's degree

Bachelor's degree

Tools

SAP

Power BI/Tableau

Rapid Response

Enterprise Planning Systems

Job description

Career Category Supply Chain Job Description Manager, Business Performance - Amgen External Planning Live

What you will do

We are seeking a highly motivated and experienced Supply Chain Business Performance Manager to join the Amgen External Planning (AXP) organization. Reporting to the AXP Senior Manager Supply Chain, this Hyderabad-based role supports global AXP operations across the US, Europe, and JAPAC regions. The role is responsible for driving strategic improvements to AXP processes and ways of working, while delivering data-driven business insights across the organization. Working closely with the AXP Business Development Office and Amgen Digital and Technology teams, the Manager will help shape and deliver AXP’s digital strategy, solutions, and transformation initiatives. The Business Performance Manager will partner with key stakeholders across the AXP Process Framework operating model, including Global, Regional, and Site Supply Chain teams, Global Distribution, Contract Quality Management, Operations Finance, and AXP Regional Hubs, to optimize and integrate processes and systems. This role leads AXP process framework improvements with a focus on Lean Business Systems, Operational Excellence, Continuous Improvement, and digital adoption. The position also ensures performance visibility across commercial and pre-commercial supply, supports integrated business planning, and strengthens compliance execution across the External Planning organization. As an integral part of Amgen Global Supply Chain, AXP enables reliable, efficient, and agile planning and delivery for CMO-sourced products. Based in Hyderabad, the Business Performance Manager serves as a key member of the External Supply work center team. The ideal candidate combines strong supply chain expertise with a digital mindset, Project Management and analytical capability, and a proven ability to drive continuous improvement within a complex global matrix environment.

Responsibilities include

• Business Performance & Analytics Own, shape and deliver AXP’s digital strategy, solutions, and transformation initiatives.
• Support performance and usability of end-to-end AXP business reporting tools and KPI dashboards.
• Support development and continuous improvement of tools used for supply dashboards and metrics.
• Ensure AXP has necessary visibility into key performance drivers including data accuracy, application usability for both Commercial & Clinical functions.
• Support system usage and improvements for Quarterly Business Reviews and forward 12Q strategy discussions.
• Partner with Finance and Global Planning to align performance metrics platforms for financial and LRS cycles.
• AXP Process Framework and Operating Model Continuous improvement.
• Own the AXP Process Framework and Operating Model across Plan, Source, Make, Deliver, Enable Complete continuous improvement, risk identification and value stream mapping of Existing AXP Process maps RACI’s with key stakeholders Work Instructions, Job Aids and Guide documents Manage changes to any SOP’s or approved documentation through close collaboration with AXP Compliance and Business Development Office (BDO). Evaluate success of process changes through collaboration with AXP BDO Cross-Functional Partnership Partner closely with AXP operations across the US, Europe, and JAPAC regions AXP Supply Execution Manager, AXP Business Development Office Manager to ensure alignment of priorities. Amgen Digital and Technology teams to advance scalable, tech-enabled analytics solutions. Global / Regional / Site Supply Chain, Global Distribution, Operations Finance, External Supply Quality, and Global Planning stakeholders. Support evolution toward a digitally integrated, insight-driven operating model. Contribute to continuous improvement initiatives and operating model refinement across AXP.

Leadership & Collaboration

Lead, coach, and develop other team members in your area of expertise while fostering a culture of accountability, collaboration, and continuous improvement. Support talent development, capability building, succession planning, and employee engagement initiatives Collaborate effectively with stakeholders across different functions. Support strategic initiatives, digital transformation efforts, and automation opportunities across the AXP organization. Operate effectively across multiple global time zones and matrix organizations.

Autonomy

Works under minimal direction on department strategy, operational and project objectives. Manage multiple assignments and processes simultaneously determining approach to initiatives, projects, or issue resolution. Identify solutions for complex problems and advise leadership on options and risks related to specific program or project objectives. Develop solutions that are robust, practical, and in line with functional objectives. Establishes strong relationships to identify needs, requirements, and opportunities. Extends capabilities by working closely with senior staff/experts within and outside the internal organization.

Win What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a Supply Chain professional with these qualifications.

Basic Qualifications

• Doctorate degree and 3+ years of Supply Chain, Business Analytics, or Operations related experience
• Master’s degree and 8+ years of Supply Chain, Business Analytics, or Operations related experience
• Bachelor’s degree and 10+ years of Supply Chain, Business Analytics, or Operations related experience
• In addition to meeting at least one of the above requirements, you must have at least 2 years’ experience directly managing or leading projects, programs.

Preferred Qualifications

• Proven leadership capabilities with strong written, verbal, and presentation skills.
• Experience leading cross-functional improvement initiatives.
• Proven success in Project Management ideally Supply Chain / Information Systems projects.
• Ability to understand complex processes, derive insights, and visualize end-to-end workflows.
• Experience in pharmaceutical/biotech supply chain, particularly within GMP-regulated environments.
• Strong understanding of external manufacturing (CMO/CDMO) operations.
• Demonstrated experience building performance dashboards and KPI governance frameworks.
• Experience supporting Quarterly Business Reviews, Integrated Business Planning (IBP), or Long-Range Strategy cycles.
• Strong financial acumen including Cost to Serve, productivity, and capacity modelling.
• Familiarity with SAP, Rapid Response, Power BI/Tableau, and enterprise planning systems.
• Proven ability to translate data into executive-ready insights.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen