Makoto HR Solutions Looking for Helpdesk Executive at Gurgaon, Haryana

Makoto HR Solutions; Gurugram District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a dynamic team at an innovative HR solutions provider, where you will play a crucial role in enhancing customer satisfaction. As a key player in the helpdesk operations, you will handle calls, log complaints, and ensure timely resolutions by collaborating with technical teams. Your analytical skills will be essential in preparing daily reports and tracking performance metrics. This full-time position offers a competitive salary and the chance to make a meaningful impact in a supportive environment. If you are passionate about customer service and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Health Insurance

Flexible Working Hours

Transportation Allowance

Employee Discounts

Qualifications

• Strong customer service skills and experience in complaint management.
• Proficient in using helpdesk software for logging and tracking issues.

Responsibilities

• Receive and log calls/complaints/requests from residents and customers.
• Ensure timely resolution of complaints by coordinating with teams.
• Prepare daily reports and analyses of complaints and queries.

Skills

Customer Service

Complaint Management

Helpdesk Software

Communication Skills

Analytical Skills

Tools

Helpdesk Software

Job description

To receive and log calls/complaints/requests from residents and customers.

• To ensure logging in all the complaints in the helpdesk software.

• To assign the queries/complaints to technical and soft services team immediately for resolution.

• To track and close the complaints in coordination with respective stakeholders.

• To ensure consistent and timely responses to customers within defined TAT.

• To escalate unresolved complaints and queries to concerned authority for closure.

• To prepare daily MIS of queries and complaints along with analysis and share with client and site lead.

• To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis.

• To deal politely with all the stakeholders to understand their concerns, queries, grievances.

• To notify the facility manager/site team for any emergency situations.

• To advise guests and residents on safety and emergency procedures.

• To coordinate for ID cards, entry passes for servants, maids, and contract staff as and when required.

Job Type: Full-time

Salary: ₹25,000.00 – ₹30,000.00 per month

Benefits:

Shift:

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience: