Major Incident Commander

Powerbridge; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Health insurance coverage forEmployees

Retirement savings plan with employer

Job summary

Power Bridge Systems Private Limited is seeking a Principal Incident Commander to lead enterprise-wide incident management across global operations. The role requires decisive leadership during mission-critical outages and the ability to coordinate with C-suite and senior stakeholders for rapid resolutions.

The ideal candidate will own incident strategy, drive governance and runbooks, and oversee post-incident reviews, ensuring resilience and minimal downtime across critical systems.

Qualifications

• ITIL Expert / Advanced Incident Management certifications.
• Experience with automation, observability platforms, and AI-driven monitoring.
• 5–7 years of experience in Network Engineering, SRE, NOC, or Cloud Operations.

Responsibilities

• Own and lead enterprise-level incident management strategy across global operations.
• Act as executive Incident Commander for P0/P1 incidents affecting business-critical systems.
• Lead cross-functional crisis response involving Network, Cloud, Infrastructure, Security, and Field Operations.
• Drive post-incident reviews and enforce accountability across teams.
• Oversee war rooms and global bridge calls with multiple stakeholders.

Skills

BGP, OSPF, EIGRP, TCP/IP, QoS

Tools

Automation platforms

Observability tools

AI-driven monitoring

Job description

POWER BRIDGE SYSTEMS PRIVATE LIMITED | Full time

Major Incident Commander

Bangalore South, India | Posted on 09/17/2026

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s.

Job Description

We are seeking a highly accomplished Principal Incident Commander / Director – Incident Management to lead enterprise-wide response to critical incidents across complex, large-scale, and globally distributed infrastructure environments.

This role operates at the intersection of technology leadership, crisis management, and business continuity, requiring the ability to make high-stakes decisions, influence senior stakeholders, and drive rapid resolution during mission-critical outages. The individual will serve as the ultimate authority during major incidents, ensuring minimal business disruption and long-term resilience.

Requirements

Strategic Responsibilities

• Own and lead enterprise-level incident management strategy across global operations.
• Act as the executive Incident Commander for P0/P1 incidents impacting business-critical systems.
• Establish and drive incident governance frameworks, SLAs, and response protocols
• Lead cross-functional crisis response involving Network, Cloud, Infrastructure, Security, and Field Operations
• Influence and align with C-suite and senior leadership during high-impact incidents
• Drive business continuity and service resilience initiatives

Operational Leadership

• Command and orchestrate war rooms and global bridge calls with multiple stakeholders
• Serve as the highest escalation point for critical outages and service disruptions.
• Ensure rapid triage, containment, and resolution of incidents with minimal downtime
• Drive real-time decision-making under ambiguity and pressure
• Oversee post-incident reviews and enforce accountability across teams

Technical Expertise

Deep expertise in enterprise networking and distributed systems:

• BGP, OSPF, EIGRP, TCP/IP, QoS

Strong understanding of:

• Load balancing, DNS, DHCP, Network Security
• Latency, packet loss, and performance optimization
• Familiarity with cloud platforms and hybrid infrastructure environments
• Ability to engage in hands‑on technical triage when required
• Lead Root Cause Analysis (RCA) at an organizational level
• Drive preventive engineering, automation, and process maturity
• Establish a culture of proactive monitoring and early detection
• Enhance incident response playbooks, runbooks, and training programs

Preferred Qualifications

• ITIL Expert / Advanced Incident Management certifications
• Exposure to Disaster Recovery (DR) & Business Continuity Planning (BCP)
• Experience with automation, observability platforms, and AI-driven monitoring
• Track record of driving transformation in incident management practices
• 5 to 7 years of experience in Network Engineering, SRE, NOC, or Cloud Operations
• Proven experience handling enterprise-scale, high-impact incidents globally
• Prior experience in large enterprises / telecom / hyperscalers / global tech organizations
• Strong leadership presence with the ability to influence without authority
• Experience working in 24x7, mission-critical environments

Health insurance coverage for employees and their families.

Retirement savings plan with employer matching contributions.

Opportunities for professional development and advancement within the organization.