Major Incident Commander

Power Bridge; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Health insurance coverage

Retirement savings plan with employer

Professional development and career增长

Job summary

Power Bridge seeks a Principal Incident Commander to lead enterprise-wide incident management across global operations from its Bengaluru HQ. You will act as the executive Incident Commander for P0/P1 incidents, guiding cross-functional teams through rapid triage, containment, and resolution while aligning with senior leadership.

You will establish incident governance, drive RCAs, and advance preventative engineering, automation, and monitoring practices to ensure resilience and minimal downtime

Qualifications

• Experience leading enterprise-level incident management strategies across global operations.
• Executive communication with C-suite and senior leadership during critical outages.
• Strong governance, SLAs, and response protocol development and enforcement.

Responsibilities

• Command war rooms and coordinate cross-functional crisis response across networks, cloud, and security.
• Serve as the highest escalation point for severe outages and drive rapid containment.
• Lead post-incident RCA and drive preventive engineering and automation initiatives.
• Develop and maintain incident playbooks and training to improve response maturity.

Skills

Strategic leadership

Crisis management

Executive stakeholder communication

Incident command & response

Business continuity planning

Education

ITIL Expert Certification

BCP/DR knowledge

Bachelor's degree in IT/Engineering

Tools

Observability platforms

Automation tooling

Job description

About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs. With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India. Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s. We are seeking a highly accomplished Principal Incident Commander / Director – Incident Management to lead enterprise-wide response to critical incidents across complex, large-scale, and globally distributed infrastructure environments. This role operates at the intersection of technology leadership, crisis management, and business continuity, requiring the ability to make high-stakes decisions, influence senior stakeholders, and drive rapid resolution during mission-critical outages. The individual will serve as the ultimate authority during major incidents, ensuring minimal business disruption and long-term resilience.

Requirements Strategic Responsibilities

• Own and lead enterprise-level incident management strategy across global operations.
• Act as the executive Incident Commander for P0/P1 incidents impacting business-critical systems.
• Establish and drive incident governance frameworks, SLAs, and response protocols
• Lead cross-functional crisis response involving Network, Cloud, Infrastructure, Security, and Field Operations
• Influence and align with C-suite and senior leadership during high-impact incidents
• Drive business continuity and service resilience initiatives

Operational Leadership

• Command and orchestrate war rooms and global bridge calls with multiple stakeholders
• Serve as the highest escalation point for critical outages and service disruptions.
• Ensure rapid triage, containment, and resolution of incidents with minimal downtime
• Drive real-time decision-making under ambiguity and pressure
• Oversee post-incident reviews and enforce accountability across teams

Technical Expertise

• Deep expertise in enterprise networking and distributed systems:
  • BGP, OSPF, EIGRP, TCP/IP, QoS
  • WAN, SD-WAN, Data Center architectures (Spine-Leaf)
• Strong understanding of:
  • Load balancing, DNS, DHCP, Network Security
  • Latency, packet loss, and performance optimization
• Familiarity with cloud platforms and hybrid infrastructure environments
• Ability to engage in hands-on technical triage when required
• Lead Root Cause Analysis (RCA) at an organizational level
• Drive preventive engineering, automation, and process maturity
• Establish a culture of proactive monitoring and early detection
• Enhance incident response playbooks, runbooks, and training programs

Preferred Qualifications

• ITIL Expert / Advanced Incident Management certifications
• Exposure to Disaster Recovery (DR) & Business Continuity Planning (BCP)
• Experience with automation, observability platforms, and AI-driven monitoring
• Track record of driving transformation in incident management practices
• 5 to 7 years of experience in Network Engineering, SRE, NOC, or Cloud Operations
• Proven experience handling enterprise-scale, high-impact incidents globally
• Prior experience in large enterprises / telecom / hyperscalers / global tech organizations
• Strong leadership presence with the ability to influence without authority
• Experience working in 24x7, mission-critical environments

Benefits

• Health insurance coverage for employees and their families.
• Retirement savings plan with employer matching contributions.
• Opportunities for professional development and advancement within the organization.