MaintWiz Technologies Looking for IT Role for Non-IT Engineers (Core Industry) at Chennai, Tami[...]

MaintWiz Technologies; Chennai; On-site; INR 4,00,000 - 6,00,000; Full time

Job summary

An exciting opportunity awaits at a rapidly growing SaaS company focused on Industrial Asset Management. This role is perfect for non-IT engineers eager to transition into the IT sector, specifically in Customer Success. You will engage with C-Level executives, manage product implementations, and ensure clients realize the full benefits of the MaintWiz platform. With a focus on building strong client relationships and driving successful onboarding processes, you will play a pivotal role in shaping the future of the client management practice. If you're passionate about technology and ready to make an impact, this position is tailored for you.

Qualifications

• Engineering degree from a premier institute is mandatory.
• 4-8 years of experience in customer handling roles preferred.

Responsibilities

• Manage product implementations and customer onboarding.
• Conduct regular reviews with the customer team.
• Upsell and cross-sell MaintWiz services.

Skills

Customer Management

Software Implementation

Analytical Skills

Communication Skills

Project Management

Education

Engineering Degree

MBA Degree

Tools

SaaS Platforms

Project Management Tools

Job description

Company Details

MaintWiz is an Industry 4.0 platform focusing on Industrial Asset Management, Plant Maintenance, Condition Monitoring, and Reliability. MaintWiz is offered as a Software-as-a-Service offering with additional enhancements and integrations to provide a comprehensive solution.

MaintWiz helps organizations leverage Industry 4.0 by:

• Building a Digital Foundation – Comprehensive Industrial Assets Management System
• Connecting the Systems – Provide a unified view of all Equipment & Critical Parameters
• Enabling Smart Workforce – Simplify technology for easy access. Improve productivity and efficiency
• Focusing on business Outcome driven analytics

The Opportunity

MaintWiz is calling Non-IT Engineers who have worked in Core Industries and want to migrate to the IT industry. Candidates should have worked in Shop-Floor / Production Lines / Manufacturing or in Maintenance Roles.

We are looking for roles in Customer Success function with 4-8 years of Industry Experience, who will be working on Product Implementations & Customer Management.

This is an opportunity to build an Industry 4.0 SaaS platform for big enterprise clients. This is an exciting opportunity to join a rapidly growing SaaS company and help shape and scale the Client Management practice. We’re looking for a sharp, energetic, and detail-oriented person who is passionate about implementing solutions for industry.

Role – Customer Success Manager / Executive (Implementation)

Role Description:

Responsible for working with C-Level executives and other senior management of the Client Organization.

• Help Clients realize benefits from MaintWiz in their Asset Management, Operations, and Maintenance.
• Key client-facing role with ownership of deliverables and KPIs.
• Developing and managing a high-performance client engagement.
• Defining a methodical, data-driven onboarding process.
• Creating and managing the project pipeline.
• Identifying and managing enterprise-level integration of Operations Technology (Internet of Things, PLC, SCADA, DCS, MES, etc.) and Information Technology.
• Championing solutions in the emerging technology arena.
• Overseeing the client service delivery and managing the client engagement and relationship.

Location: Chennai. May involve travel to Customer Locations for extended periods of time, on a need basis.

Responsibilities:

• Fully manage product implementations and customer onboarding.
• Conduct regular product and project implementation reviews with the customer team.
• Upsell and cross-sell MaintWiz services and additional product features.
• Documentation of client processes and mapping to MaintWiz functionality.
• Training of new and existing customer user groups.
• Maintain customer new request pipeline and provide ETA for delivery.
• Managing metrics on Project Delivery, Client Adoption & Engagement.
• Identifying and scoping opportunities for deeper engagement – integrations, value-added services, and enhancements.
• Mining the account for more opportunities – other plants & business units, new functionalities, and new technology applications.
• Billing and Collection follow-up.
• Develop user manuals for product functionality.
• Provide pre-sales support for new prospect demos.

Requirements:

• Engineering Degree required from premier institutes Mandatory. MBA degree is an advantage.
• Experience in Industrial Asset Management / Manufacturing / Plant Maintenance / O&M / Other Shop Floor related functions is Mandatory.
• 4-8 years of relevant work experience in customer handling roles in Software Services and related roles is preferable.
• Good Communications and Analytical skills.
• Prior hands-on experience in Software Implementation / SaaS Onboarding is mandatory.
• Knowing multiple languages – English, Hindi, Foreign Languages is a big plus.

Job Types: Full-time, Regular / Permanent

Salary: From ₹400,000.00 per year

Schedule:

COVID-19 considerations: MaintWiz provides a safe working environment.

Experience:

• Manufacturing / Shop floor: 2 years (Required)
• Software Implementation: 2 years (Preferred)

Work Location: One location

Expected Start Date: 24/01/2023