MACONOMY SUPPORT LEAD

Kyndryl Inc.; Hyderabad; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Kyndryl Inc. in India seeks an experienced financial applications specialist to lead the Maconomy support service regionally. You will establish priorities, governance, and SLAs while coordinating across Finance, Project Accounting, Billing, and related systems.

You will drive RCA, manage major incidents, releases, and deployments, and work with business leaders to translate requirements into improvements. A strong background in ERP, ITIL, and governance will help you succeed.

Qualifications

• 10+ years of ERP or financial application support in multi-country environments.
• Strong expertise in Finance and Project Accounting processes.
• Experience in incident and release management.
• Hands-on with Deltek Maconomy.
• Knowledge of ITIL, governance and controls.

Responsibilities

• Lead regional Maconomy support by setting priorities, governance, SLAs, and escalation.
• Manage complex incidents across Finance, Project Accounting, Billing, Time & Expense, Procurement, Reporting, and integrations.
• Drive root cause analysis and implement sustainable fixes for recurring issues, data discrepancies, and control gaps.
• Coordinate period-end close, reconciliations, interfaces, scheduled jobs, and regional readiness planning.
• Oversee releases, patches, enhancements, regression testing, UAT, deployments, and stabilization.
• Partner with regional Finance and business leaders to understand requirements and manage stakeholders.
• Monitor service performance, risks, controls, data quality, vendor delivery, backlog, and continuous improvement.

Skills

ERP or financial application support

Finance and Project Accounting

Major incidents & release management

Deltek Maconomy

ITIL & governance

SQL & reporting

Education

Master's degree in Finance

Tools

Deltek Maconomy

SQL

Reporting tools

Job description

* Decline will set your Cookie preferences to \"Required\" and will prevent Kyndryl and its partners from collecting and using Cookie data to collect statistics and to provide you a personalized web experience and more relevant ads on third party websites.**Who We Are**At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people - Kyndryls - that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.**The Role**Responsibilities:* Lead the regional **Maconomy** support service by establishing priorities, governance processes, service levels, and escalation procedures.* Manage complex and high-impact incidents across Finance, Project Accounting, Billing, Time & Expense, Procurement, Reporting, and System Integrations.* Drive root cause analysis and implement sustainable solutions for recurring issues, processing failures, data discrepancies, and control gaps.* Coordinate critical business activities, including period-end close processes, reconciliations, interfaces, scheduled jobs, and regional readiness planning.* Oversee releases, patches, enhancements, regression testing, user acceptance testing (UAT), production deployments, and post-implementation stabilization.* Partner with regional Finance and business leaders to understand business requirements, manage stakeholder expectations, and prioritize support and enhancement requests.* Monitor service performance, operational risks, controls, user access, data quality, vendor delivery, backlog management, and continuous improvement initiatives.* Ensure compliance with security, privacy, segregation of duties (SoD), financial controls, change management, and audit requirements.* Maintain support frameworks, ownership models, operational documentation, business continuity plans, knowledge repositories, and standard operating procedures across the region.* Lead, mentor, and develop support analysts and partner teams while fostering a consistent, customer-focused service culture.* Drive automation, process standardization, self-service capabilities, knowledge sharing, and initiatives that reduce recurring support demand and improve operational efficiency.Your Future at KyndrylThe career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.**Who You Are**You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.Required Skills & Qualifications:* 10+ years of experience in ERP or financial application support within complex, multi-country business environments.* Strong expertise in Finance and Project Accounting processes, including Billing, Time & Expense, Procurement, Reporting, and system integrations.* Proven experience managing application support operations, major incidents, problem management, release management, and vendor relationships.* Hands-on experience with **Deltek Maconomy** or similar enterprise ERP/financial management platforms.* Strong understanding of IT service management, internal controls, compliance, audit requirements, risk management, and governance processes.* Excellent leadership, stakeholder management, prioritization, crisis management, analytical problem-solving, and communication skills.* Experience driving automation, process improvements, service optimization, and continuous improvement initiatives.* Knowledge of Middle East finance operations, ITIL practices, SQL/reporting tools, global support models, and relevant ERP, IT, Agile, or Project Management certifications is preferred.Preferred Technical and Professional Experience:###* Master's degree in Finance, or a related discipline.* Relevant professional certifications in ERP Applications, Deltek Maconomy, ITIL, Agile, Project Management (PMP/PRINCE2), Finance, or related technologies.**Being You**The \"Kyn\" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.**What You Can Expect**Your career with us isn't just a job - it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health - because we know that when you feel your best, you do your best.From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute - you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities - from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.**Get Referred!**We're glad you're here. Take a look around at the many exciting career opportunities we have available and apply today!**Drop off your CV/Resume**and a Recruiter will reach out with related career information that match your experience and expertise.**Sign up for Job Alerts**Create your account and then. When new jobs become available that meet your criteria, you'll be alerted right away!### Drive progress with purposeAt Kyndryl, we achieve progress the world depends on, with purpose.**Beginning with** **the purpose that matters to you**. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.