Operations Team Leader

FedEx Logistics; Bilaspur District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

FedEx is seeking a senior operations professional to provide daily coordination support across operational and clerical teams. You will assist the manager with scheduling, documentation, and communications to sustain efficient workflows.

The role includes overseeing service assurance, customer support, and on-road operations to ensure timely deliveries and high service quality. You will also drive quality management practices, monitor network efficiency, and engage in contract sourcing and

Qualifications

• Requires minimum graduate degree and relevant industry experience.
• Total experience 7–8 years with at least 3–4 years in team management.
• Strong proficiency in coordinating across multiple departments and handling administrative tasks.

Responsibilities

• Provide daily coordination support to operational and clerical teams to ensure smooth workflow.
• Assist the manager with scheduling, documentation, and communications to aid efficient operations.
• Oversee service assurance and customer service activities and resolve inquiries promptly.
• Manage on-road operations including handling, dispatch, and delivery processes for timely service.
• Implement and maintain quality management practices to uphold service standards.
• Monitor and control network operations to maximize efficiency and reduce disruptions.
• Support customer service and the support group in client relationship enhancements.
• Manage contract sourcing and negotiations with service providers and vendors.
• Ensure safety and regulatory compliance for handling dangerous goods during operations.

Skills

Time Management

Problem Solving

Planning & Organizing

Accuracy & Attention to Detail

MS Office

Education

Minimum Graduate

Tools

MS Office

Job description

Ramp/ Air Operations (P&P and Audits); Ramp & Gateway Operations; Air Feeder Linehaul; Air Network Support; Linehaul (Cross-Border, In-Country); Hub Operations; Operations Support; Air Operations; Hub & Gateway Operations; Ramp Operations; Cross Border Linehaul; CDG2020; On Road; Handling; Property & Facilities; Dispatch; On road (Ground Ops); Handling (Ground Ops); Customer Service; Service Assurance; Admin & Support; Contract Management Trucking; Dangerous Goods; Transport Scheduling; Hub Control; Commercial Airline Lift; Network Control; ULD Planning & Management; Air Safety & Business Operations; Flight Operations; Pick Up & Delivery; Quality Management; Road Linehaul (Transport Scheduling, Fleet Management); GSP Management (Domestic & International); Customer Services/ Support Group; Contract Management/ Sourcing; Ground Linehaul/ Road Linehaul; Insurance & Claims Management (Brazil); Aircraft Handling; Weight & Balance; Commercial Airline Management, Spot Management, Lift; Hub & Gateway Control Centre; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound; Clearance Regulatory; Export Controls; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Linehaul & PUD Risk Management (Brazil)

Key Responsibilities

• Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.
• Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.
• Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.
• Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service.
• Implement and maintain quality management practices to uphold service standards and customer satisfaction.
• Monitor and control network operations to optimize efficiency and minimize disruptions in service.
• Support the customer service and support group in resolving customer queries and enhancing client relationships.
• Manage contract sourcing and negotiations to secure reliable service providers and vendors.
• Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.

Qualifications & Experience

• Minimum Graduate
• Industry experience required
• 7-8 years of experience out of which 3-4 years into team management

Skills

• Time Management
• Problem Solving
• Planning & Organizing
• Accuracy & Attention to Detail
• Advanced MS office skills (Excel, Word, PowerPoint)

Competencies

• Accountability and Adaptability
• Business and Customer Focused
• Communication and Collaboration
• Innovation and Critical Thinking
• Leadership and Influence
• Confidentiality and Integrity

• Leadership Skills
• Team Working Skills
• Problem Solving Skills
• Planning & Organizing Skills
• Accuracy & Attention to Detail

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.