M/A Com Technolgy Solutions Looking for IT SUPPORT ADMINISTRATOR at Bengaluru, Karnataka

M/A Com Technolgy Solutions; Bengaluru; On-site; INR 5,00,000 - 7,00,000; Full time

Job summary

A global technology solutions provider based in India is seeking an IT Support Administrator 2 to deliver IT services across global offices. The successful candidate will troubleshoot and resolve technical issues, maintain customer communications, and work within a dynamic team. Candidates should have at least 2 years of IT support experience, strong communication skills, and a passion for solving technical problems. This role supports various international locations and offers flexible working hours.

Qualifications

• 2+ years related IT Support experience.
• Experience working from a help desk management system.
• Understanding of mobile device management.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Troubleshoot and resolve user issues through remote troubleshooting.
• Record events and problems and their resolution in logs.
• Provide remote support for US & International offices.

Skills

Strong interpersonal skills

Strong English verbal and written communication skills

Flexibility to work in different shifts

Good troubleshooting skills on Laptop/Desktop hardware

Passion for solving problems

Ability to work independently and in teams

Education

BSc/BA/Diploma in IT, Computer Science, or equivalent field

Tools

O365

Active Directory

MS Office Suite

Intune

Linux/Mac-OS

Job description

Company Overview:
MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers and sales offices throughout North America, Europe and Asia. MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard.

MACOM has more than 65 years of application expertise with multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, and Asia. Click here to view our facilities. In addition, MACOM offers foundry services that represents a key core competency within our business.

MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio.

MACOM is an Equal Opportunity Employer.

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status or veteran status or any other legally protected status.

IT Support Administrator:
MACOM Technology Solutions is looking for an IT Support Administrator 2 to deliver a broad range of IT services across US and International offices. The position is based in India and will support Management and employees in MACOM’s various business locations Globally. As part of a dynamic Global IT team, the successful candidate will demonstrate an ability to work with their customers in delivering a variety of IT services. The position reports to the Manager, IT Support.

Position Description:
The IT Support Administrator 2 will provide operational IT support for International Leaders and their teams. The successful candidate will apply practical and pragmatic IT practices and solutions across a range of IT functions. The position requires a self-motivated, hands-on, customer-service orientated.

Day-to-Day Responsibilities include:
Serving as the first point of contact for customers seeking technical assistance over the phone or email.

Troubleshoot and resolve user issues by Performing remote troubleshooting through diagnostic techniques and pertinent questions.

Walk the customer through the problem-solving process.

Record events and problems and their resolution in logs.

Follow-up and update customer status and information.

Escalate issues to Tier 2/3 as needed.

Provide remote support for US & International offices.

Perform all work according to defined process while keeping pace with fast business growth.

Assist in developing and documenting improvements to current processes.

Handle all requests in a quick and timely manner.

Key Competencies Required:
Strong interpersonal skills and a good team player.

Strong English verbal and written communication skills.

2+ years related IT Support experience.

Flexibility to work in different shifts.

Understanding of Email systems (O365 & Active Directory).

Experience working from a help desk management system.

Experience in MS office suite, IE, and windows 10.

Understanding of mobile device management (Intune Preferable).

Good troubleshooting skills on Laptop/Desktop hardware’s.

A passion for solving problems.

Ability to work independently and in teams reaching high levels of productivity.

Can see tasks through to 100% completion.

Demonstrates strong work ethic.

Qualifications and other desired Requirements:
BSc/BA/Diploma in IT, Computer Science, or equivalent field

iPhone & Android OS config & troubleshooting.

Basic knowledge of Linux/Mac-OS support will be good.

Microsoft Intune & windows security updates patching.