Logistics Coordinator

Laundryheap; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Shift allowance

Comprehensive health insurance

Job summary

Laundryheap is hiring a Linen Operations Associate to support business customers across the UK. You will manage customer requests, assist live logistics, and coordinate with internal teams to maintain service excellence.

The role involves handling logistics, order management, and driver support in a fast-paced environment with rotational shifts. A Bachelor's degree and 2+ years in related fields are required.

Qualifications

• Bachelor's degree or equivalent qualification.
• 2+ years of experience in Operations, Logistics, Customer Support, Technical Support, or Supply Chain.
• Excellent verbal and written communication skills.
• Ability to multitask and perform effectively in a fast-paced operational environment.
• Comfortable working rotational shifts, including night shifts.
• Experience using email and live chat support platforms.
• Good working knowledge of Google Sheets or Microsoft Excel.
• Strong stakeholder management and coordination skills.

Responsibilities

• Monitor live delivery operations to ensure orders are completed efficiently and on time.
• Support drivers in real time through calls, chat, and internal communication platforms.
• Optimise delivery routes to maximise operational efficiency.
• Proactively resolve delivery issues including delays, routing challenges, and operational escalations.
• Provide prompt and professional chat support to business customers across the UK.
• Resolve operational queries while delivering an exceptional customer experience.
• Escalate complex issues to relevant internal teams including Operations, Inventory, and Finance.
• Review and process customer orders accurately.
• Coordinate with internal teams to ensure seamless order fulfilment.
• Monitor order progress and resolve operational exceptions where required.

Skills

Communication

Stakeholder management

Coordination

Education

Bachelor's degree

Tools

Google Sheets

Microsoft Excel

Job description

Are you someone who enjoys solving operational challenges, coordinating with multiple teams, and delivering outstanding customer support? Join Laundryheap and become part of a fast-growing global operations team supporting business customers across the UK.

As a Linen Operations Associate, you'll play a key role in ensuring smooth day-to-day operations by managing customer requests, supporting live logistics, coordinating with internal teams, and maintaining service excellence for our business clients.

If you thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.

About Laundryheap

Laundryheap is one of the world's fastest-growing on-demand laundry and dry-cleaning companies, operating across 14+ international markets throughout Europe, Asia, and North America. Through technology, operational excellence, and exceptional customer service, we provide a convenient 24-hour laundry and dry-cleaning service trusted by thousands of customers every day.

As we continue expanding globally, we're looking for passionate operations professionals who enjoy taking ownership, solving problems, and making a real impact.

What You'll Do

Logistics Operations

• Monitor live delivery operations to ensure orders are completed efficiently and on time.
• Support drivers in real time through calls, chat, and internal communication platforms.
• Optimise delivery routes to maximise operational efficiency.
• Proactively resolve delivery issues including delays, routing challenges, and operational escalations.

B2B Customer Support

• Provide prompt and professional chat support to business customers across the UK.
• Resolve operational queries while delivering an exceptional customer experience.
• Escalate complex issues to relevant internal teams including Operations, Inventory, and Finance.
• Ensure timely updates and clear communication throughout the resolution process.

Order Management

• Review and process customer orders accurately.
• Verify order details including quantities, collection and delivery addresses, and time slots.
• Coordinate with internal teams to ensure seamless order fulfilment.
• Monitor order progress and resolve operational exceptions where required.

Driver & Operations Support

• Handle driver enquiries relating to scheduling, payments, operational issues, and general support.
• Maintain accurate records of driver interactions and follow up on outstanding issues.
• Help ensure sufficient driver availability to meet customer demand.

Continuous Improvement

• Support operational improvement projects and process optimisation initiatives.
• Monitor key operational KPIs and identify potential service bottlenecks.
• Maintain internal documentation and operational knowledge bases.
• Collaborate closely with teams across the UK to deliver high service standards.

What We're Looking For

• Bachelor's degree or equivalent qualification.
• 2+ years of experience in Operations, Logistics, Customer Support, Technical Support, or Supply Chain.
• Excellent verbal and written communication skills.
• Ability to multitask and perform effectively in a fast-paced operational environment.
• Comfortable working rotational shifts, including night shifts.
• Experience using email and live chat support platforms.
• Good working knowledge of Google Sheets or Microsoft Excel.
• Strong stakeholder management and coordination skills.
• A proactive, customer-focused, and solution-oriented mindset.

Nice to Have

• Experience supporting international customers, particularly UK or European markets.
• Previous experience in logistics, last-mile delivery, operations, or startup environments.
• Familiarity with CRM systems and live operations platforms.
• Strong analytical and problem-solving skills.
• Ability to work independently while collaborating effectively within a team.

Work Schedule

• Office-based role
• 9-hour shift (8 working hours + 1-hour break)
• 5-day work week
• Two rotational week-offs
• Rotational shifts, including nights

Why Join Laundryheap?

• Join one of the fastest-growing global technology-enabled logistics companies.
• Work with international teams supporting business customers across multiple markets.
• Be part of a collaborative, ownership-driven culture where your ideas make a difference.
• Gain exposure to live logistics, customer operations, and business account management.
• Competitive salary with shift allowance.
• Comprehensive health insurance.
• Excellent opportunities for career growth in a rapidly expanding global business.

Ready to Build the Future of B2B Logistics?

If you're passionate about operations, customer experience, and solving real-world logistics challenges, we'd love to hear from you.