Logic Looking for IT-Service Desk (Inbound Voice) at Tiruchchirappalli, Tamil Nadu

Logic; Tiruchirappalli; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A leading retail technology firm in Tamil Nadu seeks to hire skilled individuals to support user problem-solving and service management. The role emphasizes responding to operational needs and maintaining effective records. Join a company focused on your well-being and career growth, offering a supportive work environment with opportunities for professional development.

Benefits

Competitive benefits

Flexible work environment

Career coaching and mentorship

Volunteering opportunities

Responsibilities

• Systematically interpret user problems and identify solutions.
• Address user issues and interrogate databases.
• Escalate complex or unresolved incidents.
• Record and track issues from start to finish.
• Respond to operational needs during change management.
• Respond to common service requests.
• Maintain records and inform users about processes.

Job description

Job Information

Geo/Territory

Offshore

Job Opening Status

In-progress

State/Province

Tamil Nadu

Industry

IT Services

City

Trichy

Country

India

Zip/Postal Code

620 018

Job Description

About Logic:
At Logic, we solve retail problems. What sets us apart is our approach: we apply a consumer-centric lens towards solving business problems through retail systems integration. Rather than simply installing and updating software, we empower our clients with the knowledge and support needed to deliver world-class experiences for their shoppers that maximize convenience, efficiency, and profitability. Join our retail technology team and work with diverse, talented colleagues and leaders who support your success.

What you’ll do:

1. Systematically interpret user problems and identify solutions and possible side effects.
2. Use experience to address user problems and interrogate databases for potential solutions.
3. Escalate complex or unresolved incidents.
4. Record and track issues from start to finish.
5. Respond systematically to daily operational needs during change management, avoiding service disruptions and maintaining SLA and security requirements.
6. Respond to common service requests by providing information for fulfillment and promptly allocate unresolved calls as appropriate.
7. Maintain records, inform users about processes, and advise relevant parties of actions taken.

Benefits

Why work with us?

• We care about your physical, mental, and financial well-being – offering competitive benefits, flexible work environment, and vacation policies.
• We are passionate about our people – providing career coaching and mentorship focused on your strengths, progress, and career growth.
• We invest in each other and offer opportunities to develop skills across various clients.
• We value what matters to you, including opportunities to make an impact through volunteering and internal initiatives.