Location Manager - Chaksu

Birla Carbon; Chaksu; On-site; INR 600,000 - 900,000; Full time

Job summary

Birla Carbon, located in Rajasthan, is seeking a Location Manager to drive sales growth in the secured lending sector. Candidates should possess a Bachelor or Master’s degree and relevant experience in LAP Sales.

The role involves identifying growth opportunities, building strong relationships within the DSA network, and ensuring operational efficiency. A customer-centric approach and leadership skills are essential for success in this fast-paced environment.

Qualifications

• Bachelor's or master's degree required.
• Experience in LAP Sales is mandatory.
• Strong understanding of sales processes and relationship management.

Responsibilities

• Identify growth opportunities and execute sales growth at a local level.
• Build relationships in the DSA network to drive sales.
• Augment secured lending volumes through effective channel database management.
• Participate in initiatives driven by Business Development teams.

Skills

Secured lending product knowledge (STSL / LAP / SME Loans)

Strong understanding of credit appraisal, risk norms & compliance

MIS analysis, pipeline tracking & reporting

Result-oriented with strong execution focus

Customer‑centric approach with market awareness

Ability to work under pressure in a high‑volume sales environment

Team leadership, coaching & performance management

Integrity, ownership and adherence to governance standards

Education

Bachelor or master’s degree

Job description

Designation: Location – India Rajasthan Chaksu

Job Description

Role: Location Manager

Department: Retail – Secured

Eligibility Criteria: Bachelor or master’s degree, Experience in LAP Sales

Functional / Technical Skills

• Secured lending product knowledge (STSL / LAP / SME Loans)
• Strong understanding of credit appraisal, risk norms & compliance
• MIS analysis, pipeline tracking & reporting
• Result-oriented with strong execution focus
• Customer‑centric approach with market awareness
• Ability to work under pressure in a high‑volume sales environment
• Team leadership, coaching & performance management
• Integrity, ownership and adherence to governance standards

Key Result Areas

• Identify and execute sales growth opportunities at a local/area level, driving channel expansion and new account acquisition
• Segment the market and identify potential direct clients, approach them and generate business through customized loan structure offerings that meet client requirements and also generate good margins for business
• Deliver on sales targets by building strong relationships in the DSA network and influencing DSA outcomes
• Augment the sales volumes of Secured lending, manage channel databases and tap them tactically to ensure healthy sales pipeline
• Drive faster TATs through effective loan sanctioning by building strong relationships with internal stakeholders in order to expand channel presence and customer base
• Track & report on sales operations and productivity metrics, and work towards building a high‑performance sales culture
• Actively participate in initiatives and contests driven by Business Development teams

Operational Effectiveness

• Work with dual focus on sales volume and value (IRR) through the team
• Track & ensure SLA adherence, sales efficiencies and RoI
• Adopt prescribed improvements in processes and best practices in order to enhance operational productivity and suggest improvements as well
• Analyze and communicate operational information periodically as per agreed timelines and MIS formats for disbursements, profits, NPAs, channel expansion, new product launches, new branches, new channel development, etc. and communicate to ZSM as well as down the line

Distribution & Market Expansion

• Develop and strengthen distribution network through liaising and networking efforts, considering product positioning and competitive pressures
• Scan the market and its competitive offerings on a periodic basis; report on emerging trends and business opportunities for the secured segment
• Engage with DSA channel network and execute the agreed touch point management system for faster customer connectivity and loan processing‑disbursement; elevate issues appropriately for timely resolution

Customer Servicing & Relationship Management

• Coordinate with risk and operations teams to execute robust, customer friendly loan approval and booking processes
• Recommend improvements to operating procedures and technological tools to enhance customer experience through reduced processing TATs while simultaneously ensuring complaint operations
• Ensure customer queries/complaints are addressed in a timely and effective manner and coordinate personally to expedite the same
• Leverage close direct customer relationships to carry out post sanction surveillance and generate early warning signals on NPAs
• Execute compliant Sales Operations and work in line with risk management principles via coordination with Risk team
• Ensure closure of deal documentation and credit administration requirements, including opening of escrow accounts for receivables lending in line with regulatory and financial controls requirements
• Support risk management by maintaining focus on prescribed guidelines and process checks at all stages of the secured loan transaction and raising potential alarm cases in advance
• Proactively identify and report risks in order to ensure portfolio quality is maintained
• Liaise with the channel partners, customers and the risk team on specific escalation cases

Internal Stakeholder Management

• Partner with peer ASMs/SMs and reporting SMs (if any) to overcome challenges and support sales growth via effective channel management, customer acquisition
• Proactively build and maintain relationships with key internal stakeholders (E.g. Operations, Risk Management) for smooth and efficient transactions and issue resolution

Disclaimer

Aditya Birla Capital is committed to provide equal opportunity to all in employment and prohibits discrimination or harassment in any form on the basis of race, colour, religion, ethnicity, age, gender, disability or any other characteristic protected by law. Diversity, Equity and Inclusion (DEI) is embedded in our recruitment policies based on our business needs and candidates meeting the eligibility criteria such as qualification, skills and experience.