Loan Servicing Associate

TwinThread; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

TwinThread is seeking a Credit & Loan Servicing Manager – Associate in Bengaluru, India. In this position, you will lead a team to ensure operational excellence while managing various loan-related processes. This role crucially impacts banking operations and is ideal for a candidate with deep expertise in credit support and loan servicing.

The right candidate will need a strong analytical mindset and the ability to motivate team members. Join us to make a difference in our financial services.

Qualifications

• Minimum 8 years of experience in credit support or loan servicing.
• Knowledge of loan systems and cash matching required.
• Strong problem-solving and analytical skills needed.

Responsibilities

• Monitor team performance to ensure SLAs are met.
• Supervise loan processes and ensure compliance.
• Drive projects and collaborate across teams.

Skills

Problem-solving

Analytical thinking

Interpersonal skills

Leadership

Education

Bachelor's degree

Tools

Loan IQ

SWIFT

Job description

The Credit & Loan Servicing Manager – Associate plays a crucial role in the Loans group, responsible for delivering on key operational tasks and driving excellence. This position offers valuable exposure to a wide range of banking processes, contributing to the seamless operation and success of our financial services. Join our dynamic team to make a significant impact and support our clients in a collaborative environment.

Job Summary

As a Credit & Loan Servicing Manager – Associate within the Loans group, you will be responsible for closely monitoring and guiding your team to ensure all Service Level Agreements (SLAs) are consistently met. You will oversee a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation and make a significant impact on our operations.

Job Responsibilities

• Monitor the team daily to ensure all SLAs are met and escape exceptions immediately for resolution.
• Supervise processes such as Deal Closing, Drawdowns, Rollovers, Repayments, and Nostro & Past Due Reconciliation.
• Ensure adherence to quality and quantity SLAs and maintain a robust workflow allocation model.
• Serve as the SME, handling complex process‑related queries and routing them to onshore teams if needed.
• Implement a robust Knowledge Management model, including SOP maintenance and training.
• Drive 100% compliance with process‑related policies, guidelines, and controls.
• Motivate and support team members to meet goals, identifying high‑potential employees and planning for their development.
• Identify alternatives and options for issues, seeking alternative scenarios.
• Work successfully with others, valuing diverse skills and building interdependence.
• Identify training needs to improve performance and ensure compliance with training timelines.
• Ensure high team depth with trained backups for critical work queues.

Required qualifications, capabilities, and skills

• Hold a Bachelor's degree with minimum 8 years of relevant experience in credit support or loan servicing, ideally in syndicated loans or financial industry roles.
• Gain knowledge of loan systems such as Loan IQ.
• Possess expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems.
• Demonstrate strong problem‑solving and investigative skills to analyze and resolve process‑related issues.
• Maintain a robust risk and control mindset.
• Understand investment banking products, including loans.
• Drive small to medium‑sized projects, achieving strong results.

Preferred qualifications, capabilities, and skills

• Influence and lead conversations with stakeholders effectively.
• Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management and executive leadership.
• Develop domain learning and exhibit strong interpersonal and communication skills.
• Apply analytical thinking and problem‑solving skills effectively.
• Understand the product lifecycle and area product management thoroughly.
• Collaborate across teams to drive process improvements and operational excellence.
• Exhibit adaptability and leadership in a dynamic, fast‑paced environment.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.