Loan officer-Microbanking

Ujjivan Small Finance Bank; North West Delhi; On-site; INR 400,000 - 600,000; Full time

Job summary

Ujjivan Small Finance Bank Ltd. is seeking a proactive professional to drive the acquisition of unsecured loan customers from the open market and strengthen existing customer relationships through targeted cross-selling of Ujjivan’s products.

The role involves collaborating with the liabilities team, following up on leads through multiple channels within defined TAT, and achieving monthly loan disbursement targets by acquiring new customers and converting existing ones to SBL customers.

Qualifications

• Graduate, preferably in commerce and related streams.
• 2–4 years experience in banking, asset products sales or collection.
• Knowledge of Banking sector and KYC norms for secured loans.

Responsibilities

• Develop and execute strategies to acquire new unsecured loan customers.
• Collaborate with liabilities team to cross-sell unsecured loans.
• Meet and convert leads within defined TAT and achieve monthly loan disbursement targets.
• Coordinate with Products & Marketing for marketing drives in assigned catchment areas.
• Cross-sell other products and pass quality leads to officers.

Skills

Customer relationship management

Sales and marketing skills

KYC norms/guidelines

Communication skills (Engl & local)

Knowledge of Banking sector

Unsecured loans knowledge

MS Office basics

Time management

Education

Graduate in commerce

Tools

MS Office

Job description

Driveacquisition of new Unsecured loans customers from open market

Identifyquality leads from unsecured loans & liabilities customersthrough assessments by analyzing credit histories and performingfinancial analysis, ensuring compliance with internal andexternal regulations

Monitorand manage installment payments and collections of assignedcustomers

Strengthenexisting customer relationships through targeted cross-sellingUjjivan’s products customer profile & needs

SIZEOF THE ROLE

FINANCIALSIZE

NON-FINANCIALSIZE

NA

KEYDUTIES & RESPONSIBILITIES OF THE ROLE

Developand execute strategies to acquire new unsecured loan customers

Collaboratewith the liabilities team to cross-sell unsecured loans

Followup on leads provided by team various channels within defined TAT

Achievemonthly loan disbursement targets through acquisition of newcustomers and conversion of existing customers

Coordinatewith Products & Marketing department to carry out marketingdrives at his/her assigned and catchment areas for unsecuredloans

Prospectnew customers, maintain database of the leads, meet & convertselect prospects and manage the relationship thereafter

Attendcenter meetings to generate leads for Unsecured loans andactively driving conversion of existing borrowing customers intoSBL customer

Crosssell other products of Ujjivan and pass quality leads torespective officers/staff

Sharecustomer insights/product related feedback with the Branch Headand Area Manager – Microfinance

Provideinputs pertaining to revision of product and credit policies tothe respective teams on the basis of geography specificconsiderations

Customer

Interactwith customers in a courteous and professional manner; provideprompt, efficient and accurate services and establishprofessional relationship with them, with a long-term perspective

Conductthe appraisal process of potential customers in a courteousmanner without compromising quality

Guaranteeconfidential treatment of all the information gathered fromcustomers

InternalProcess

Carryout the pre and post-loan activities related to Unsecured loans,perform simple financial analysis, present the loan applicationsto the sanctioning authority by adhering to the set TAT &prioritize repayment of loans to maintain best portfolio quality

Visitthe customer’s business and residential place to conductthorough assessment/evaluation, following standard operationprocedures. Analyze and evaluate loan applications to determinethe situation of business, establish risks, determine thecapacity of repayment and adequate loan amount for the customer’sneeds and also evaluate the family situation and stability

Cooperatewith credit department in case of identifying discrepancies orproblems in customer’s information, reports, etc.

Coordinatewith Liabilities team if applicable, to ensure bank accounts areopened/activated to disburse loan amount and necessary standinginstructions to repay monthly disbursements and provide savingstool to customers

Performloan utilization check and follow up on disbursed loans,especially of the ones not paying on time

Incaseof arrears, visits customers for loan recovery andcoordinate with collections officer to update the statusperiodically

Maintainup to date knowledge of Unsecured loans as well as a workingknowledge of other products offered in branch

InformBranch Head about demand in the assigned area as well as oncompetition on a regular basis

Ensureadherence to training man-days/ mandatory training programs forself

Ensuregoal setting, mid-year review and performance appraisal processesare completed within specified timelines

MINIMUMREQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Graduate,preferably in commerce and related streams

Experience

Preferredexperience of 2-4 years in banking, asset products sales orcollection

Certifications

NA

FunctionalSkills

Knowledgeof Banking sector

Knowledgeon individual lending - Secured loans/asset products andthird-party products

BasicComputer knowledge (MS Office, Outlook) / Ease of technologyusage

Salesand marketing skills – across multiple products

KYCnorms/guidelines for secured loans

CommunicationSkills - fluent in the local language & English

BehavioralSkills

Multipleproducts selling skills

Timemanagement

Customerrelations management

Achievement/performanceoriented

Possessesgood interpersonal skills

Documentationskills

Willingnessto travel & relocation as per business requirements andcareer opportunities

BuildingRelationship

DrivingChange

KEYINTERACTIONS

INTERNAL

EXTERNAL

MicrobankingTeam – CRO, FIO, ACRM, CRM, AM, DM, Product team