Lionbridge Technologies Hiring for Software Engineer Job at Mumbai

Lionbridge Technologies is a provider of translation, development, and testing solutions. Lionbridge combines global resources with proven program management methodologies to serve as an outsource partner throughout a client’s product and content lifecycle – from development to translation, testing, and maintenance. Global organizations rely on Lionbridge services to increase international market share, speed adoption of global products and content, and enhance their return on enterprise applications and IT system investments.

POSITION DESCRIPTION:

Lionbridge is seeking a talented individual to work as a Software Engineer in the L3 Dev Support team. You will be a technology level 3 engineer, troubleshooting and investigating technical issues for applications in C#, .Net, and .Net Core frameworks, also supporting applications in on-premise and Azure environments. You will scale up in taking development tasks of analysis, bug fixes, and QA (automation development, regression testing). Technical troubleshooting/investigations on customer tickets/issues, monitoring error logs/system performance, and working on dev/qa tasks is the norm in your day-to-day development activities. Learning and educating yourself for upgrading skills should come naturally. You will also need to train, mentor, and supervise the junior team members.

Position: Software Engineer

Experience: 2+ years

Job Responsibilities:

• Perform troubleshooting on software applications support tickets/issues.
• Provide resolution/configuration fixes and comments on the support tickets in a quick turnaround time.
• Filter the tickets that are real issues needing development fixes and assign them to the engineering team.
• Coordinate with the Users/Operations team and Engineering team for resolution of the tickets.
• Validate any quick fixes to be deployed to production.
• Coordinate with the Level 1/2 support teams for client issues/tickets.
• Coordinate with the Product Owner for any new feature requests/enhancements from client issues/tickets.
• Coordinate with customers during customer calls.
• Train, mentor, and monitor the work of junior team members.

Time/Shifts: Resource will have to work on shifts on a rotational basis to support US and Europe time zones.

Required Skills:

• 2+ years of hands-on experience working under Level 2 or Level 3 technical support teams with .NET and SQL skills.
• Experience in troubleshooting software applications support tickets/issues.
• Capable of providing technical resolution/configuration fixes and appropriate comments/updates on the support tickets in a quick turnaround time.
• Able to identify issues and their root causes that require code fixes.
• Excellent customer handling and cross-team coordination skills.
• Proactive in communicating issues/updates/follow-ups with users and engineering teams.
• Experience in .NET development and/or software testing is preferred.
• Excellent communication skills.
• Willingness to work on L3 Dev Support profile and in 24×5 rotational shifts.

Qualification Criterion for Fresher: MCA, or B.E/B-Tech degree in Computers/IT or BSC-IT, with preferred skills in programming languages like C#, .NET, and good database SQL skills.