Lenovo Looking for IT Solutions Lead – DWS at Bangalore Urban, Karnataka, India

Lenovo; Bengaluru Urban; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking an experienced IT solution lead to join their dynamic team in Bengaluru. In this pivotal role, you will leverage over a decade of experience to drive ServiceNow architecture and manage cross-functional projects for a globally diverse clientele. Your leadership will enhance team performance while ensuring the successful implementation of IT solutions. This position offers the chance to work with cutting-edge technologies and make a significant impact on project outcomes. If you thrive in a fast-paced environment and possess a strong background in IT Service Management, this opportunity is perfect for you.

Qualifications

• 12+ years of overall experience in IT solutions and project management.
• Strong understanding of ITSM processes and ServiceNow architecture.

Responsibilities

• Drive ServiceNow architecture and projects with a focus on team collaboration.
• Manage multiple clients and projects while ensuring effective communication.

Skills

ServiceNow development and configuration

ITSM module and process

Project/program management

Agile & SCRUM processes

Process management

MS Office (Word, Excel, PowerPoint)

ITIL v3 or ITIL4 certifications

Tools

MS Office

Job description

Description And Requirements

Experience – Min of 12 years of overall experience

Location – Bangalore, India

Lenovo is seeking an experienced IT solution lead with the perspective to work in a globally diverse clientele. The solutions lead will drive ServiceNow architecture and projects through forming and engaging teams with common, well-defined project goals, using leadership qualities to enhance team performance, and influencing the behavior of project team members to collaborate in achieving project objectives.

1. Experience in ServiceNow development and configuration
2. 8+ years of experience in ServiceNow ITSM module and process
3. 5+ years’ experience in a technical project/program management role managing cross-functional projects, end-to-end implementation, and deployment.
4. Knowledge of IT Service Management & Operations. ITIL Service Delivery processes and ITIL v3 or ITIL4 certifications is a big advantage.
5. Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.
6. Experience in managing change requests and prioritization in a fast-changing environment.
7. Excellent understanding of process management, improvement practices, change management process, operation services.
8. Works closely with regional customer transition teams and sales solution architects to review customer deal pipeline and build an implementation roadmap for the region.
9. Work closely with technical solution architect to certify the deal scope and budget.
10. Experience managing multiple clients and a global client base with strong knowledge of Agile & SCRUM processes. Experience in leading teams located in multiple regions would be an added advantage.
11. Proficient in MS Office (Word, Excel, and PowerPoint), Outlook.
12. Prepares Project Plan and Work Breakdown Structure in partnership with functional owners.
13. Requirements gathering and management, cost and material estimates, milestone schedule, risk & mitigation plan, and communication management plans.
14. Coordinates the setup of overall project governance (e.g., project org charts; roles; responsibilities, RACI charts, communication/stakeholder management) required for each assigned project.
15. Manages execution of project.
16. Acts as primary contact for project. Clearly articulates design, installation, and operational concepts and solutions to stakeholders.
17. Conducts recurring customer reviews addressing scope, schedules, issues, actions, risks, and stakeholders’ expectations.
18. Prepares for and presents at appropriate project steering committee meetings.
19. The candidate will work closely with business stakeholders, customers, IT, and support teams to drive the lifecycle of implementation.
20. Ability to identify implementation risks early, work out the mitigation plan, and drive the change.
21. Techno-functional experience in system integrations will be an added advantage.

Additional Locations:

• India